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GBGBI wish I'd checked out the reviews here before ordering a birthday cake from Patisserie Valerie, as I too have received a bashed & battered cake which is so disappointing - it may have been lovingly made, but that's where the love ended, as the parcel has spent a hot & humid day bouncing around in the back of a delivery van, and then, despite someone waiting in the house for the cake to arrive, the delivery driver made no attempt to come to the door & just dropped the box (possibly literally!) behind the car on our driveUpdate: whilst initially PV customer service responded to my complaint about the poor delivery experience, they have now deleted my reply to them with further photos that they requested I send them, unread & deleted !?! .... so if you're looking for a cake smash style cake & appalling customer service this is the company for you, if not, I suggest you find a local baker to supply your celebration cakes !
GBGBWorst experience ever. Ordered two cakes. Both delivered with no regard for contents. Thrown on the doorstep and not even knocked on door or rang doorbell. DO NOT BUY FROM PATISSERIE VALERIE UNTIL THEY CHANGE THEIR COURIER.
GBGBI ordered my daughter’s birthday cake and was really disappointed with how it arrived.The cake had small macarons on top, but they were all smashed. There were also big cracks in the icing around the side, and the cake had slipped off-centre on the board, which damaged the base as well. As it was for a birthday, this was really frustrating. We had to go out the next morning to buy new macarons and icing to try to patch it up and make it look less damaged.The cake tasted okay, but it was a bit soggy in the middle, so I wouldn’t say it was worth the money even aside from the damage.Customer service was disappointing too. I got a standard apology and was offered a £20 voucher, which didn’t feel enough when the cake cost £60 and arrived in that condition.I wouldn’t order again. I’ll stick with M&S or Waitrose in future, as I’ve found them much more reliable.
GBGBBiscoff cake cream was nice however the sponge seems like it was bake a week ago. It was really hard like old bread. Paid £35 so it’s not that cheap. I don’t recommend and I’ll never order from Patesserie Valerie again. Quite Disappointing.
