Get the latest detailed information to help you when applying for or renewing your British Passport and if you need to get your Passport urgently, save delays with over 15 years industry experience.
United KingdomWithin 5 working days of receiving my old Passport, my new one was delivered at my home address … brilliant notification throughout, outstanding service ! My old passport was returned 2 days later …
United KingdomRenewed both my wife’s and my own passport at the same time using the online service. I was supposed to send each passport to a different passport office but didn’t read that part until after I had posted them to one office. Telephoned the Hemel Hempstead office to advise them of my ‘screw up’ and spoke to a very pleasant lady who dealt with my problem with little fuss. As others have stated, regular updates as to progress of application and then delivered on day they stated. From application to receipt was only 6 days. It would seem to be a government office that really works. Cannot fault them at all.
United KingdomWent to Newport this morning. Got there early as no rush hour problems. Free parking at Asda. Result. Guy on reception was very funny. Seen early by The Lovely Beth and my text says my application is successful and should be with me in the week. Mustn't grumble. Thanks guys . Keep up the good work. Not something you hear about these governing departments lol
United KingdomVery rare I'll use this for compliments, but credit where credit is due. I've been on the receiving end of some bad processes from many seevices but Passport Office have their process absolutely nailed. Contacted right from the moment they received old passport, updated throughout and received within a week. Absolutely first class service.
