We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
The company that is used for repairs gilmartins are useless they often dont show up at all and are very comfortable to tell you lies as to why hopeless
We are extremely frustrated with the management of this block. We are dealing with an emergency in a flat we manage, where maintenance in the communal areas has led to 2cm of water seeping under the wood flooring, causing significant damage. Despite our persistent efforts to get someone to address this issue since Friday, 21st November, no action has been taken. Calls are not being answered promptly, and when we do finally get through after hours on hold, we encounter false information or abrupt call endings. This is our third attempt to reach you on 03003230325. The WhatsApp message we received merely instructs us to call the same number. Immediate attention to this matter is urgently required.
Here we are, two years later, with an excess service charge demand of nearly £700, yet still without an actual breakdown of the block repairs. I requested a breakdown, which I received. Over three weeks later, I’m still waiting to hear why I’m being charged for certain costs. There are 15 flats in my building, and OH continues to split the costs equally among all 15. As a homeowner, this should not be the case. Disappointed with Origin Housing to say the least. Several times they have made mistakes re service charges. This year there's been a huge increase due to the new fire regulations. Trying to get a break down of these costs has taken over 2 weeks. Recently had an ongoing saga re Thames Water and both telling me I had to pay them. I don't as my water rates/charges are paid through a third party. I had to copy/scan and send several emails to Origin Housing before they wrote to Thames Water explaining the situation.
My housing officer is really good and the repairs team are quiet quick to attend to repairs. However origin on a whole have failed miserably. I am on the top floor with medical needs(mobility abd mental health) . I spent almost a year in hospital and still in recovery to this date. Have fallen countless times down the stair with my child,to be told oh they have put me on a list for a managed transfer thanks, but What they fail to tell people is this list is a floating listyso people will always be ahead of me. (one week you could be 2nd on the list the next week you could be 8th) i fully understand some other people's situations are more in need however this means i will never be rehoused. Its clealry affecting my health making it worse and they simply don't care. Its disgusting they have allowed this to happen to many of their residents.
