OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
GBGBTerrible customer service and returns..I returned a pair of trainers 19 days ago (which i had to pay for!). After 10 days of hearing nothing from them to even confirm they have received my return they told me they would investigate. This would take 48 hours -5 days. After 5 days again I heard nothing. So I emailed again. I was told to just wait! I tried online chat. Again just wait. Now 19 days later they are ignoring me and I haven't even had confirmation that they have received my return.A return is normally confirmed within a week maximum. I'm not sure how a company as big as office can tell me after 19 days they don't even know whether they have received my return or not. At this point they are just holding my money! Will never use again! I will keep chasing MY money until I get it!
GBGBDisgusting customer service. Ordered two pairs of boots and returned both, however they claimed that I returned clothes instead of the boots, and took 2 months of back and forth, with me chasing for updates. Finally yesterday, they just said that the case is closed and to speak to my bank but they won’t be refunding me, and then blocked my email address. Horrendous behaviour!
GBGBWould give zero stars if I could.Orders a pair of Ugg boots a week ago for my daughter's birthday (which is tomorrow) said delivery within 3 to 5 days. Today is day 7 and I received an order cancellation notice that they no longer have them In stock.Why sell something if you don't have it and why has it taken you a week to realise you don't have it and let me know.
GBGBOnly adding 2* as they removed my 1* reviewAbsolute scammers, avoid at all costsAwful customer serviceSent out worn shoes, when I returned they charged me for the privilege and when I left a 1* review they had it removed and stated I'd never ordered from them.
