Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance. See more
United KingdomUsing the online chat resolved my problem
United KingdomI had not realised that you need to scan a QR code at the pay station with your mobile phone when you go to pay. So no receipt given as I had walked over to the machine without my phone. When I got home and called Sam M at the customer call centre, he took my details and emailed one over straight away. Very Polite and helpful. Would have been a pain to claim back nearly £50 without a receipt. 5 stars for Sam, only 4 for NCP for the inconvenience.
United KingdomAnswered call quickly, knowledgeable staff member who helped to solve the issue.
United KingdomI was charged twice for dropping off at Gatwick Airport. I sent an enquiry to NCP and got a prompt polite reply confirming I had been overcharged and confirming a refund would be made . Reason for 4 stars rather than 5 was it was difficult to navigate the website to find out how to get refund. AI useless (it is everywhere) impossible to speak to a real person and finding how to send an enquiry was not easy.
