Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance. See more
GBGBI mistakenly drove through the drop off and pick up zone before making my way up the short stay park where I parked and payed. I decided to call the customer service to enquire if I will be charged or not, the customer service officer was very helpful, he was able to resolve the issue, I received an email that my case was genuine and no charge will apply.
GBGBGBGBHave used once before and found very helpful, this time was the same. I spoke to Hannah who resolved my query very promptly.
MXMXWe took the wrong turn when exiting the Gatwick long term car park and accidentally drove into the drop off zone, at which point is impossible to turn around without getting charged. When calling customer service, Eric was extremely helpful and resolved our issue promptly and efficiently, exempting us from the charge.
