Moorland Fuels

Robert Thorne

1.0

On 16 April 2025, I received a call from your team confirming the delivery for the following day. However, on 17 April, I contacted your office at approximately 2:50 PM to inquire about the delivery time and was informed that the driver would arrive shortly. An hour later, I called again and was told the driver was in the next postcode and should be with me soon. After 5:00 PM, I made another call and was informed that the delivery would not occur that day as the driver was over two hours away, and no guarantee could be provided for the next delivery date. This lack of timely delivery and inconsistent information has caused significant inconvenience, especially considering the essential nature of heating oil. I would not recommend using you again

J.Bushell

4.0

Really pleasant to deal with. Waiting time of delivery explained clearly and asked if we had enough oil to last until delivery date. Text of scheduled delivery received a few days before due date and delivery arrived when expected.

Francesca

1.0

Really disappointed with the lack of communication. My parents are very vulnerable and have been left without heating or hot water for over a week. They were initially told there was an issue with delivery vehicles, which of course is understandable and not within the company’s control, but we were told they were added to a priority list and would receive a delivery by early this week. The delivery never arrived, and we’ve had no updates or explanations. Have now cancelled and gone with another company who can offer emergency deliveries. Really poor customer service and a shame not to continue using a local company.

Lisa

1.0

Very poor service ! Ordered middle of Feb was told a 10day window! They kept putting date back . Oil so low we running on fumes! They promised to ring me back with a date on several occasions but no call was ever received.So cancelled order! Very disappointing. First time ordering and I wouldn’t order with this company again as service was shocking.