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My car was in this garage for 2 years. I have had to fight every step of the way to get it back. It arrived back home on the 4th March and on my return home from holiday on the 11th March I find a dent on the bonnet of my car that the garage denies doing. On driving it, it was found to be misfiring. ???? It was supposed to be fixed and now it needs to go back. In March 2023 I was advised the pulleys on my car had failed so it went back in after having had a timing chain replaced or so I was informed. It then need 2 new camshafts in April? an inlet cam cvt pulley replaced in November, an oil pump feb 2024, rebuild of the engine May, new camshafts fitted August, exhaust cam August, new water pump Feb 2025. It’s had everything replaced over 2 years he has had it. Timing chain was replaced in 2022, 2024 and today I have taken it to a trustworthy mechanic who states I need a new timing chain, This garage never replaced any timing chains as stated. It goes in with one thing that does not get fixed and requires multiple returns and even then after two years he still did not fix it. I have now been told I need a new timing chain yet it was only replaced a few months back. My other car had a repair of its engine by him and it has never driven right since because it was not repaired and I had another garage take it and fix the mess that he left. This is not an accredited garage-beware.
This garage fixed my car but dishonestly cheated me out of 1300pnds.They overinflated the price of the parts they bought and my warranty paid a 1300 less.whwn i complained about this to my warranty,the lady at the warranty company sent me the price the garage gave them which was almost a 1000pnds more than they invoice they sent me.The lady also said that their own engineer stated that the other things like oil the quoted for me was reuseable but this garage charged me for it.I ended up paying the difference of 1300.I am making a complaint to ombudsman and taking this to claims court.They saw a vulnerable person and decided to dishonestly make such wxtra money from me.If you have to use this garage..make sure you do ur research.
I used MK Diagnostics over a number of years for a few different cars. Funny thing how a MOT always turned into a big bill with MK Diagnostics. When I stopped using them, I took my car to a main franchised dealer and it always passed the MOT without any extras being worked on. My worst experience however was with a car that I took to them every few months for the same problem. They kept charging me hundreds for every visit, yet the problem never went away. Eventually I had to scrap the car. I think either MK Diagnostics don't know what they are doing and are guessing at my expense or worse still they were trying to make extra money on optional or unnecessary items. I was quite upset at myself after looking back at my years of loyalty to MK Diagnoistics. It really made me think that most of the auto garages are untrustworthy crooks.
