Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.See more
USUSI purchased this product and paid for a year up front. My fob quite working, I fell, no help and I call today and after waiting 45 minutes on hold some woman I can barely understand with a screaming kid in the back ground tells me I dont have warranty and I need to pay! WAFJ
USUSDO NOT COUNT ON THIS PRODUCT!!! I purchased this necklace in Dec of 2024, for my 90 yr old mother. My mother fell Nov of 2025 - the ONLY time we needed this device to call for help. She was unable to push a button, as she in severe pain with a fractured shoulder, a head injury and multiple contusions. THIS PRODUCT DOES NOT CALL EMS AUTOMATICALY! DOES NOT WORK IN A TRUE EMERGENCY!!!!
USUScompany is trash. 1st device fall detection didnt work. 2nd device same thing. they refused to refund $ and said they could only prorate refund even though nothing worked since day 1. had to spend hours on phone with multiple escalation reps to get a refund. told me they would call me back 4x - never once called me back. then ijust got a generic email saying account was closed. no word about refund or sending device back.. absurd customer service
USUSMedical Guardian markets itself as a reliable emergency response service for seniors. Based on our experience, that promise is not upheld. My father, who is in his 90s, fell and hit his head, leaving him unconscious. His independent living facility immediately called an ambulance. Medical Guardian did not call until roughly 90 minutes later—by which time he was already in the ER and later admitted to the ICU with a brain hemorrhage. They told us they were preparing to dispatch EMTs to his home, long after emergency care was already underway. When I escalated the issue, the supervisor focused entirely on questions designed to shift blame: Was the device visible? Did he press the button? Does he test it monthly? There was no acknowledgment that a fall-detection device is useless if someone is unconscious. Additionally, we had previously ordered a replacement device because the original one failed during another fall. The replacement device arrived faulty and would not hold a charge. We were told to return it but were never informed of a 14-day return-receipt deadline hidden in online legal documents. Because of this undisclosed policy, they refused a refund. My father lost $215. This company relies on fine print, legal loopholes, and customer service scripts instead of accountability. Seniors and their families deserve transparency and real protection—not excuses.
