Since 1971, MEC has sold exceptional products at fair prices, and people who shop here get one of the best guarantees around. We inspire and enable everyone to lead active outdoor lifestyles. We do that by selling outdoor gear, clothing and services. We match our members with gear that suits their needs. But we offer more than products, we offer passion. We love to share our expertise, experience, and enthusiasm.See more
I had ordered and paid for a pair of thermal underclothes from them at half price discount only to have they cancel my order a few days later saying they can’t complete the order. When I looked on their site they were still selling the same garments but for full price now. I will never purchase from this company again.
I found a great pair of hiking boots and I really liked them when I signed in they disappeared - my assumption was maybe but they weren’t available - so I thought well they must not be in stock I ordered another pair Then I’m looking for a headlamp. I do a Google search and it directs me to MEC so I’m like why not I go click on the link and I add it to my cart and I see tje original cheaper boots in my cart!! Yes!! that’s fabulous. Now I can afford the headlamp and the boots I’ll go cancel my original order I’ve now got the headlamp and the cheaper boots in my cart. I use the MEC platform to find out how to cancel my order. I call the number and I go back and double check my cart to make sure I can Place the order for those other two items once this higher item has been canceled But now my cart has been emptied both the headlamp that was a regular price and the discounted boots both gone, completely gone and yes, I was signed in and added them to my cart but once I tried to delete the higher priced order for the lower priced order, they just disappeared. I know that AI is helpful, but I do feel this is a bit predatorial MEC it’s just another corporation looking for your money. Be really careful while shopping. It’s your money spend it the way you want, but recognize that they only see you not as a customer, but as an obstacle to get your money out of your pocket.
I ordered a bondi 9 running shoe...used PayPal to pay..for some "strange reason" I was sent a link to trace item thru Paypal. WHAT?? The shoe was to be sent to the store. As of this moment..the link NO LONGER WORKS..I don't have the Canada Post tracking number so my only hope is that if it shows up at the store and..they notify me.. Who knows? Ot might even show up at my home. Absolutely the STUPIDEST way to track something.. Hope they did not lose it!
I have been a MEC customer for 30+ years. Their products & service have always been very good. I recently purchased a Suunto Peak 9 pro watch. I unfortunately took possession a few days before a month long trip and left it at home so I could focus on operating it correctly when I returned. My 1st impression was that it was very complicated and difficult to operate. I was able to figure out some basic operations such as mapping a hike which included a heart rate evaluation. Within a few weeks it became obvious that the heart rate results were incorrect. So was my blood / oxygen level as were the results tabulated from my walks / hikes. I called customer service and was told to go to the nearest MEC store (Kelowna) and they would help me. The “Store Manager” said, without any inquiries that I was 2 days over their return policy; so-> no return. It took a while for the watch to show its real capabilities but it took 2 minutes for the store manager to demonstrate what MEC has become; a for profit store that has “0” interest in customer service. Utterly shocking. Thanks to the proliferation of quality outdoor merchants i now have better prospects for my outdoor purchases. Very sad to see what MEC has become.
