With over 30 years of expertise in the sporting industry, Lovell Sports is committed to excellence. As the UK's leading specialist in Football, Rugby, Hockey, Cricket, Netball, Tennis and Running, our purpose is not only to deliver top-notch sporting equipment, but also to provide customers with seasoned advice across all categories, ensuring a seamless shopping experience. Our commitment to excellence is reflected in our Trustpilot reviews, guiding us to consistently improve and better serve you. So, what are you waiting for? Dive into a world of quality sports gear and expert guidance at Lovell Sports today.See more
I bought a pair of size 5 Asics netball trainers for my wife as a Christmas present on 10/12/25. Upon opening they were a half a size too small, however they had no 5.5 so I requested a refund and printed off a refund sheet, which I filled in. The item was sent back on 29/12/25 and signed for on 31/12/25. After asking how long a refund would take I received an email today (12 Jan 2026) stating the trainers would be sent back to me based on: - not filling enough details on the return form (which I did, they were simply to small and there was no exchange available) - they tell me the items returned doesn't match the order number (which they did) - that I sent an odd pair of trainers back (I only sent back the pair they sent me originally) I would never use this company again. It seems like a deliberate delaying ploy to avoid issuing me a refund.
Sports Direct and lovell sports are the same company and utterly shocking with customer service. I have received the wrong rugby boots for the 3rd time. I ordered white stripped adidas Kakari Adults Soft Ground rugby boots and received green stripes. I am expected to pay postage to return them. I have emailed their customer services several times and there has been no reply. The phone number advertised doesn't connect.. its a complete joke. The service is unacceptable
Absolutely awful!! Total scam artists. If I could leave a zero review I would. Ordered two items but only one arrived. Emailed them to chase NUMEROUS TIMES, but received zero replies. No refund, no reply, no product. Shocking. Avoid.
I ordered a pair of trainers for my daughter for Chrsitmas. The trainers sent out are not a matcing pair. I have emailed the company and filled out the online form but have had no response. I tried the contact number listed but it does not connect. Really poor service and customer care and one very upset daughter.
