LOBERON

Well wrapped goods with some value were proposed at the door. Thanks for calling and not letting the package in the doorway.

Loberon has sent me item that was damaged. When I reported this, they said they would send the replacement. Unfortunately, that item was damaged as well. I returned both items, and despite tracking code showing that both items have been delivered to loberon, I have still not been refunded. Furthermore, they sent me a survey about their customer service - I left negative review, and now my loberon account is blocked as well as my email address. Note that I have spent thousands of euros in this shop and I am frequent customer. This is my first and only complaint, which is entirely their fault. I am deeply disappointed with their treatment. I plan to contact my bank with proof of return in order to receive my refund. Edit: I reached out again to Loberon customer service via email and via phone and they confirmed that indeed they received my returns. So why am I not refunded yet? It's been almost 2 months. Edit 2: After calling again, customer service said I was refunded on some kind of customer card as in store credit. That doesn't exist and I most certainty don't have access to one - I searched the whole website. Waiting for one final response and then if not resolved I am reaching first to my bank and then to de Geschillencommissie Thuiswinkel if that is what it takes

Love all the items i ordered during our home renovation, specifically lighting. Everything was packaged nicely.

Loberon has nice photos and fancy descriptions, but the service behind it is a CATASTROPHE. Order here only if you enjoy chaos and being treated like your time has no value. We ordered the Haardschouw Margaux (white) on 27 September to prepare our living room before our housewarming party. Delivery was supposed to take “just a few days.” Instead, it became a 20-day lesson in how not to run a business. Episode 1 – Delivery that never arrived Shipped on 30 September, then silence. For a full week DHL promised delivery “before 21:30” every day - and every day nobody came. We waited at home like volunteers in a hostage simulation. We contacted DHL multiple times. Nothing. We contacted Loberon customer service. Their official position: “Sorry, but there is nothing we can do. Please contact DHL.” “We do not speak English” - this is in The Netherlands where 95% of population speaks perfect English. Great attitude. Zero ownership. Zero effort. AI generated typical macroses and responses. On 15 October, the fireplace was automatically returned to Loberon by DHL - probably transport damage or something else. Meanwhile, our housewarming party took place without Loberon’s contribution. Episode 2 – When you think it can’t get worse… Loberon apologized and offered to resend the item. Fine. We gave them a second chance. On 18 October, a fireplace finally arrived. We opened the box and - surprise 😮 Now BLACK instead of white. Impressive attention to detail! Episode 3 – Customer “service” at its finest After delays, stress, wrong product and countless emails, Loberon tried to fix everything with a €20 discount, but only if we agreed to try a third shipment. Because obviously, after two disasters, a third one is exactly what we were looking for. They also expect us to organize the return with DHL ourselves. Yes, after their mistake, their delay and their wrong delivery, we are now supposed to handle the logistics on their behalf. Brilliant. Conclusion: 1. Long delivery time 2. Total absence of responsibility 3. Wrong item delivered 4. Zero flexibility or support 5. AI generated annoying excuses, no real human support So if you enjoy waiting, disappointments and no solutions - highly recommended 😆😈