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GermanyLove all the items i ordered during our home renovation, specifically lighting. Everything was packaged nicely.
NetherlandsLoberon has nice photos and fancy descriptions, but the service behind it is a CATASTROPHE. Order here only if you enjoy chaos and being treated like your time has no value. We ordered the Haardschouw Margaux (white) on 27 September to prepare our living room before our housewarming party. Delivery was supposed to take “just a few days.” Instead, it became a 20-day lesson in how not to run a business. Episode 1 – Delivery that never arrived Shipped on 30 September, then silence. For a full week DHL promised delivery “before 21:30” every day - and every day nobody came. We waited at home like volunteers in a hostage simulation. We contacted DHL multiple times. Nothing. We contacted Loberon customer service. Their official position: “Sorry, but there is nothing we can do. Please contact DHL.” “We do not speak English” - this is in The Netherlands where 95% of population speaks perfect English. Great attitude. Zero ownership. Zero effort. AI generated typical macroses and responses. On 15 October, the fireplace was automatically returned to Loberon by DHL - probably transport damage or something else. Meanwhile, our housewarming party took place without Loberon’s contribution. Episode 2 – When you think it can’t get worse… Loberon apologized and offered to resend the item. Fine. We gave them a second chance. On 18 October, a fireplace finally arrived. We opened the box and - surprise 😮 Now BLACK instead of white. Impressive attention to detail! Episode 3 – Customer “service” at its finest After delays, stress, wrong product and countless emails, Loberon tried to fix everything with a €20 discount, but only if we agreed to try a third shipment. Because obviously, after two disasters, a third one is exactly what we were looking for. They also expect us to organize the return with DHL ourselves. Yes, after their mistake, their delay and their wrong delivery, we are now supposed to handle the logistics on their behalf. Brilliant. Conclusion: 1. Long delivery time 2. Total absence of responsibility 3. Wrong item delivered 4. Zero flexibility or support 5. AI generated annoying excuses, no real human support So if you enjoy waiting, disappointments and no solutions - highly recommended 😆😈
FranceYour customer service was completely hopeless. After paying for my sofa....at first my credit card wasn't accepted by you.....so I did a virement and you asked me immediately to send you evidence of the transfer as if you didn't trust me.... there seemed to be a long wait. I phoned to ask where my sofa was. One person said that the sofa was out of stock and he ordered another for me. A few days later I phoned another person who said that my first order had arrived and would be delivered sometime. That person cancelled the second order. Finally the carrier arranged a slot for delivery from 11 to 1300 on the Saturday. We were in all morning but we had a message finally to say he couldn't deliver. We then had a lot of difficult calls to try and arrange another delivery They finally came on the Wednesday four days later with a comment on the paperwork that we had not been in on the Saturday....a blatant lie as one can track the lorry and they had not been anywhere near our village!!! It was all so stressful for us particularly as we read some of your previous very negative reviews You have beautiful glossy brochures for your lovely tasteful furniture.However,I for one won't ever order from you again because your senior management presides over a completely chaotic after sales and delivery service.
NetherlandsKeeping my rating in the middle. I have never ordered at Loberon, but I intend to do so. I really love your products! But I always check clients' satifaction and findings on Trustpilot, a review site I totally trust, and I'm held back because of the negative experiences with the Customer Service. And not only that, I also hesitate to order reading about damaged goods that arrive, IF they arrive,and the poor handling by the Customer Service. I mean: ordering a couch for a few thousand euros and not having the assurance that you will be helped properly if things turn out bad....I don't know. Has the Customer Service taken action on the complaints to the customer's satisfaction? I'm curious and hoping that my hesitation to order will appear to be unnecessary. Kind regards
