Welcome to Jura Watches. The UK's largest independent family run luxury watch retailer, established in 1979. Shop in store and online with free UK delivery and up to 4 years interest free finance available. We are an authorised stockists of premium luxury brands including TUDOR, IWC Schaffhausen, Breitling, Chopard, TAG Heuer, Parmigiani Fleurier, Gucci, Bell & Ross, Bremont, Longines, Oris, Baume & Mercier, U-Boat, Seiko, Montblanc watches and many more. With over 40 years of experience our dedicated team of highly trained watch specialists, are on hand to offer expert advice, working closely with our suppliers to offer you the finest selection of highly sought after luxury and designer watches, including an impressive selection of rare limited edition watches.See more
Extremely Disappointing Experience with Jura Watches. I placed an order with Jura Watches on February 17, 2025, for a luxury watch costing nearly £30,000. As of mid-April, the watch has still not arrived, and I’ve received only excuses for the delays. Despite repeatedly requesting to cancel my order due to the unacceptable wait, my requests have been ignored. I’m out £30,000 with no watch, no refund, and no clear timeline for delivery. Reading existing 1-star reviews, I see others have faced similar issues with delays, poor communication, and unfulfilled orders, which mirrors my frustrating experience. This level of service: Jura Watches’ service is wholly unacceptable for such a high-value purchase. I strongly advise potential customers to look elsewhere until they address these recurring problems.
Excellent communication
Really pleased with the service and product recieved. Found the watch I was after at an amazing price on easter Sunday and made the purchase online. It was delivered to me on the Wednesday after, which with the bank holiday Monday was to be expected. Everything was in the box as it should be can’t fault there service and follow up emails. Would highly recommend them and will return to them for my next purchase
Terrible customer service, they lie and lie! Keep telling you the watch is coming after over 8 weeks waiting! Order was canceled! Was told 10-14 days to refund, after 14 days and still no money, opened a charge back with my bank. They then claimed it was 14 working days and it’s now my fault I don’t have the money. Order was placed end of January! Avoid!!! Absolutely disgusting the way they treat and speak to people! Zero customer service!!! If there was an issue with the shipment you would expect to be kept updated about it not have to phone every week to be told the same lies! Now 23 April, no watch, no money and still making out it’s the customers problem!
