With over 9 years of experience in the field, Jackery is now a global energy leader, the number one producer of portable power, and one of the world’s biggest manufacturers of outdoor solar utilities. In redefining the use of clean energy for outdoor living, we’re a major front in the fight against climate change.
United StatesThe jackery explore 500 is good but they need to start making them in usa
United StatesHigh quality and easy to use. The display indicates how much power charge is left and how much time is left at the current usage rate. The shipping packing was top quality and very professional. They even provided very nice carrying cases for the two sets of solar panels. I am totally impressed, and it comes with a 5-year warranty!
United KingdomRecieved Explorer 2000 v2 and unpacked, tried to charge up as stated in instructions and it failed to charge. The AC does not work, just comes up with F1 fault. Sent an email with video of it when plugging in so they can see it failing to charge etc. Two days later I call them about it, the customer service agent said it will have to be put through technical to be looked at and maybe repaired etc. I stated it was a new product that does not work and needs to be replaced. All I got back was it needs to be put through technical to be looked at. Lucky enough I paid via Paypal and am covered, so put in a claim through Paypal. Bad customer service, being new and a faulty product it should be replaced asap. I thought they had a good rating but have been let down. Not impressed and can not recommend. Update. I put same review on there website of 1 star etc, they have not allowed it to be posted. Dishonest company. Witholding negative reviews.
CanadaI have recently purchased a Jackery HomePower 3000 to replace a 2000Wh unit (not Jackery) that failed. Although the 2000Wh unit consistently met all my needs, I thought it might be wise to upgrade to a higher capacity unit. Imagine my surprise when I discover that my new HomePower 3000 can't even boil water on an induction cook top. It keeps tripping the overload at a mere 1600W on a unit that claims to have 3600W output (7200W surge). Previous Jackery models also had this problem and Jackery still has not yet bothered to resolve this issue! Further to this, I discover that I have purchased a severely crippled unit, with no onboard functionality whatsoever. I can not properly monitor, check, or even resolve the issue I am having, since, as per Edel at Jackery, my 'Solar Generator' is actually configured to work as a 'UPS' by default. This is not what I believed I was purchasing! I do not and will not carry a smart phone, something that is a growing trend, especially among those choosing off grid life where there may not even be WiFi or Internet service. Since there is no laptop or external monitor support either, I can not properly monitor or use this product. Failing to disclose these severe shortcomings is not only deceptive, it is unethical, and possibly even illegal. Had I known this was a crippled, useless device, I would not have purchased it! As a retired senior living in a van in order to survive on the whopping $2000/month pension the Canadian government expects people to survive on, spending an entire months income on the most essential part of my van, indeed the one thing I most depend on to survive, only to find out that I have purchased a deliberately crippled product that carries an unresolved fault (incompatibility with induction cook tops), something Jackery was well aware of with earlier models, yet did not resolve in new models, is totally unacceptable. This has left me feeling like I have been cheated with no way to resolve this. Therefore, I can not in good conscience recommend Jackery to anybody! Caveat Emptor (Buyer Beware) FOLLOW UP FOR THOSE INTERESTED: These are the last two emails reflecting how things were left. Please judge for yourself. Hello Thank you for your detailed explanation. I have consulted our technical support team and here is their feedback: Induction cooktops are inductive loads, which means they generate a very high inrush (surge) power when heating. Although your cooktop is rated at 1500–1800W, the instantaneous surge can reach up to 5 times the rated power — for example: 5 × 1500W = 7500W, which exceeds the power surge limit of the HomePower 3000. This is why the unit triggers F6 (AC overload protection) and shuts off. If your induction cooktop supports incremental power level adjustments, we recommend increasing the power gradually, instead of jumping to a high level at once. This can help avoid the large instantaneous surge and reduce the likelihood of overload. Please note that surge events happen in a very short time, and the power display on the HP3000 may not react quickly enough to show the spike before the protection is triggered. Warm regards, > > Vivi > > Team Jackery -------------------------------------------------------------- My reply: Thank you, you have just verified what I have been complaining about, that being that the HP3000 does not function properly with inductive loads. It is worth mentioning that electric motors, compressors (used in refrigerators and freezers), washing machines, dishwashers, furnace blower motors, vacuum cleaners, space heaters, ceiling fans, air conditioners, and most power tools are also inductive loads, and therefore also potential problems. My micro hot water on demand heater (1800 W) also trips the HP3000, so it has also been rendered unusable. I did not have any of these problems with my old 2 kWh system. Expecting your device to work with inductive loads, especially when your competitors products, and my previous lower rated unit (2 kWh vs 3 kWh), do not exhibit these issues, does not seem like an unreasonable expectation to me. So, just to recap, this unit IS NOT able to handle inductive loads properly in my off grid van application, you guys have no solution for this issue, and the bulk of its controls and functionality remain inaccessible to me without a smart phone. Have I missed anything? Because it appears none of my statements regarding your product were inaccurate and therefore this is a CRIPPLED device, and I AM justified in feeling like I have been cheated by a product I can not afford to replace AGAIN!!
