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We stayed at the Grand Hyatt Dubai during the Christmas holidays. My feedback regarding the reception and deposit handling process is negative. I checked out of the Grand Hyatt Dubai 21 days ago and have not yet received a refund for my deposit. I am concerned about the status of this refund. We made our first reservation from December 15 to December 24, which was paid through Booking.com. However, there was an issue with my booking for the extension from December 24 to December 25. Therefore, on December 21, I went to the reception and paid with a different card. On December 24, 2025, I was informed at reception that my reservation for December 21 canceled without explanation. However, the payment was charged to my second card. My husband then booked a room through booking.com and paid for the extension from December 24 to December 25. When we checked out on December 25, the receptionist informed us that the canceled payment would be refunded as a deposit between 6 and 10 days. I have already contacted my banks and called the Grand Hyatt Dubai three times to follow up on this issue, but I still have not received any payment. The only information I have received is that the payment has released, but I have not yet received it. My husband hasn't received any payment either.
I was supposed to go to Hyatt vivid in March but they won't be open. I received no communication, but the friends I booked with did and were transferred to secrets royal beach with an upgraded room with a swim out pool FOR THE SAME VALUE. They refuse to do the same for me and my husband or even to get us to that resort without charging an extra $4500 to be with our four other friends. I've been on calls for a week straight with customer service just being transferred around. My friends are stressed. I'm stressed. I've called at least six numbers and have spent five hours on the phone today alone (8am-1pm). I'm even on hold right now. Yet I've gotten borderline nothing. They never even notified me the resort wouldn't be open. I had to hear about it from a third party.
Hyatt Alua Suites in Fuertaventura is awful. The hotel and rooms are dirty and the whole place could do with a deep clean. Our room had been flooded and the bedroom wall was patched. The room was dated. The crockery is all chipped and there was broken glass in the dining area at breakfast time. The food is awful. The vegetables are all waterlogged and soggy and the rest of the food is cold. For the money we paid, this hotel is a disgrace. The internet sucks!
My wife and I are in our 70's. The reason why we were there was because I had an MRI done at 10PM last night, then A hearing test this morning. I really do not know what points are or do we ues points. We reside in fredericksburg va and we have to use a hotel because just between fredericksburg and fairfax is difficult. I read the policy of Hyatt and they said they wanted to know with in 48 hours of any issues. You suggest using some points in exchange for money I guess. If points are the same as money is the reason other hotels use a credit on their credit card. By the way, my credit card has an interest rate of 7.9% and they use no points. years ago I had to inspect a senior apartment building where the temps dropps too low for the seniors and a bus had to be arranged to evacuate the entire building. Upon receiving your suggestion I looked up what virginia law requires and found the following: AI Overview Fairfax County doesn't have a single "Health Dept." rule for hotel temps, but Virginia law requires heating to maintain at least 68°F at night and 72°F when residents (guests) are awake, unless it's extremely cold outside, with some rules mentioning 65-80°F ranges. My bedroom at home is close to 72 every night and thats fine. But at 3am this morning my wife woke and said I am so cold I cannot sleep. I know it was below 60. I said I am too and asked, didn't that guy fix this heat. She said I was up till 3am and it was fine but somethingn must have happened again because this is way to cold. I said well it is 32 degrees outside. She looked for extra blankets and from my first aid knew that staying close in bed could keep two people warmer. I did put on my winter jacket and got close to her to keep her warm.
