Home Hardware Stores Ltd. is a privately held Canadian home improvement, construction materials, and furniture retailer.
CanadaI have been dealing with the Home Hardware stores, first in Port Hood, Nova Scotia, starting in June 2008, and since the summer of 2025 when the new Home Hardware store opened there in Port Hawkesbury, NS, under the same ownership.I have always had great service from their friendly, knowledgeable staff. The owners and managers care about their customers, aiming to provide exemplary service.There is a great selection of goods for sale, and the staff is quick to find and order whatever they might not have in stock. The online HH site does not always reflect what the local HH stores have in stock or can get for you, as I learned just today when I wanted very specific mini-lights for my Christmas tree to replace a large string that burned out over Christmas.The customer service staff member located and put aside for me two boxes of the specific lights that I needed, for me to pick up on Thursday, no questions asked. Those lights were not available on the HH online site.He was most courteous, as all of the staff are that I have encountered over more than 17 years of dealing with Home Hardware here in Cape Breton.I have made multiple online orders over the years. I was always fully satisfied. I commend the owners and staff for their superb dedication to customer satisfaction. Well done! I will be back!
Lately it appears your sale items are not available in stores.Very disappointed i will try other stores first from now on so I don't waste my time with HH.
We are very Happy with the Staff at Wells Gray Home Hardware. They are very helpful with any needs we need to find a suitable product and if not in stock they are willing to order for us or suggest another brand that will do the job required. At this time we are having problems with our Benchmark Lawnmower. They gave us a contact Name and Number to help solve our problem directly with Midland Power. It seems that they are going to Warranty the part we are having issues with.
Its hard to tow the company line, "Buy Canadian" when it costs more and takes L-O-N-G-E-R to fill a local order. I ordered a Graniteware 10" round Roasting pan online on the 14th. Its now the 21st and the order is still stuck at stage 1 which means they received the order but have not process, picked-up or moved anything anywhere. And by their online claim that my order will be ready to pick-up by the 23rd and usually online order get completed before than... a big FAT HA!!! I doubt that highly. The hilarious part is on the same day (February 14th), I place an online order with Temu for a square baking pan w lid. It was less than 1/3 the cost of the Graniteware roasting pan and it arrived FROM CHINA two days ago (19th). Only cost me $6.99 which is 1/3 the cost of the Graniteware version at $20.99 + tx ($23.72) - arrived in only 5 days from overseas and it was delivered to my home. This Home Hardware order is a Pick-up because for this simple pan, they wanted $12.99 + tax to deliver it to me. $20.99 + $12.99 + tax ($38.40). Like why buy local (Canadian) when we can get it cheaper, FASTER and delivered to us. Instead of this more expensive, slower and is a pickup order... Online it claimed instock but evidently that is a lie because I got an email claiming they still have the order in process and they are getting it from their warehouse instead of the store. Remember, TEMU DELIVERED TO ME... IN ONLY 5 DAYS FROM OVERSEAS!!! So Home Hardware... I'm not impressed. I bet because they are getting it from their, 'warehouse'... it'll be banged up, dented or worst crushed beyond belief...
