Gulliver's Theme Parks

We have been to Gullivers Valley Resort 5 years on the trot now, we have loved it everytime it is never too busy that the queues are long which is great for the kids. There is a nice selection of mild rides and a couple more thrilling rides. The food is delicious and served relatively quickly. Each time we have visited the staff seem better and more settled with how to run the day, as the first time we went it had a lot of teething problems but the park had not long since opened so i think they were just finding their footing.The characters are fun for the kids to meet and the staff walking around are always friendly and happy to help.Most of the staff running the rides are great at getting the kids excited and adding to the fun and sillyness making jokes waving etc.The accomadation has always been lovely and clean, aswell as comfortable and easy to find. The park on site near the cabins is a lovely added extra for when the park shuts at 5pm but the kids are still raring to go.The entertainment is great with cast members playing singing and dancing with the kids. We did marshmallow toasting. We didnt take part but the scooter adventure looked and sounded so fun.We have stayed in the Castle which is worth it just for the kids to feel like a princess, BUT you can hear people coming and going from their rooms as the walls are thin and the doors are loud. We stayed in the pirate cabins which were fantastic, the decor made us feel like we really were pirates my girls loved it and we even had a little outdoor game on our porch.The mermaid and unicorn cabins were great, very cute and "girly" but not decorated anywhere near as magical as the pirate places.This most recent time we stayed in a pixie pod it was great just big enough for the 4 of us, a bathroom a double bed and bunk beds and a small dining table. Then a table and chairs on the porch which was lovely for us to sit out and play card games. The decor wasn't as magical as the pirate room but was still cute with little toadstools prints etc.I wish you could access your cabin earlier in the day rather than 4pm.The biggest let down we have found is that there is a height restriction for the MASSIVE bouncey castle, my oldest daughter is tall for her age she hasnt been able to go on the bouncey castle even though she would love it. This then messes the sunday morning up when we stay over because breakfast finishes at 9.30 you must check out your room by 10 AM but no rides other than the bouncey castle open until 10.30 so if you have tall children like me you just have to sit around until 10.30 when the rides open Its such a shame!We still love Gullivers and hope to visit again, the prices of overnight stays have gone up a lot since the first couple of times we stayed over but still seems worth it at the minute

Muslim day? Halal? Are you having a laugh? Racism at its finest! Bad form Gullivers!

My complaint about visit on Sunday 16th November we booked the christmas cracker package as this was for my children and grandchildren get to use the rides a dinner in the theatre and watch the pantomine then ride the polar express and get to see santaBut our visit was absolutely awful when we came into Gulliver's I went to the kiosk for the 2 access passes for the disabled children and then wondered into the theme park after going threw the turn style at no stage was it mentioned to me that the panto and train ride had been moved forward to a earlier slotWhen we arrived at the theatre at 2pm we were told the panto and lunch had finished and that they were only doing one show today because the park was not full, I was so shocked upset and angry we had the 8 grandchildren waiting with us and were so excited I was appalled that at no time was we informed about this the young girl who was very helpful apologized to us as the children were upset I told her we have had this booked since June as there was 16 of us I was then worried we would miss the polar express train and grotto so she escorted all of us straight away as this had also changed time again none said anything to us, we made the train but everyone was shocked that this had happened this was a huge part of our Christmas trip and a lot of planning goes into this The grotto was fine and we was the only people their, the children got there presents and we was making our way back to the rides 3.15pm and was told the rides are closing here at 3.30 again no mention of this and we like to do the rides and then see the land of lights in the dark this never happened eitherThis is actually very poor service for what I paid out and to make things even worse one of the grandchildren's board games from santa only had half the items in it the item was sealed no fault of Gulliver's but this just added to the anxiety everyone felt about the visit yesterday we do the cracker trip most years as it is the best one but this year I am afraid it was notI am hoping that this never happens again and make everyone aware how bad we was treated.This was aexpensive visit for us and totally not worth the money I had spent I sent a email to complain no reply back at all.

We booked the Dino Room for an Eat, Sleep and Play visit from Fri 11 April - Sunday 13 April 2025, and the room and poor food quality ruined our stay as it was dirty in several places, in hindsight I suspect Health and Safety rules have been breached: Dino Hut: 1) Most of the walls had dirty marks over them. Dark hand marks in the bunk beds, thick dusty grime over the double bed. I tried to wipe the immediate stuff with a wet wipe but just saw more so went to report it. 2) The fridge had lumps of black dirt in the shelf grill. 3) The power cable to the radiator rested on the power cable to the ceiling pendant light. This pendant light also had just one fixing. 4) The bathroom sink was blocked. 5) Bathroom bin was missing a lid 6) The balcony table was thick with dirt. I had to use over 6 wet wipes to make it useable. 7) The double bed had no protective cover between the bed sheet and the mattress, I dare not look under. It just seems weird the stuff that was wrong. 8) Everything had a thick layer of dust, from door handles to trims, pictures, walls, etc . 9)The layout of the kitchen sink and electrics equally looked very suspect Restaurant: 1) Tables had thick crusted dirt in the edge rims 2) The chips both in the accomodation side and the theme park were inedible. Extra thin like matches, cardboard like and cold. The bacon roll similarly disgusting. They even ran out of baked beans. I reported the above to the Accomodation Manager who really tried to fix things. He came and tried to wipe the walls, he organised for the sink to be fixed. He acknowledged the intense clean needed throughout and the poor food. In response he agreed to give me passes to the Farm them park for the Sat and refund the food part of our stay, however I am still awaiting the refund. In contrast to this we camped at the park in 2023ish and that team kept the facilities extremely. The staff at all the parks are all super helpful, friendly, with a great attitude, and despite the theme parks being run down we really love Gullivers. From the marshmallow toasting to the waterflume. I especially love the farm side and Alfie the donkey. Its almost like its being purposely ruined. I wish someone like Alex from the Hotel Inspector would come and turn it around. P.s. I have several photos of the above flith!