Gulliver's Theme Parks

My complaint about visit on Sunday 16th November we booked the christmas cracker package as this was for my children and grandchildren get to use the rides a dinner in the theatre and watch the pantomine then ride the polar express and get to see santaBut our visit was absolutely awful when we came into Gulliver's I went to the kiosk for the 2 access passes for the disabled children and then wondered into the theme park after going threw the turn style at no stage was it mentioned to me that the panto and train ride had been moved forward to a earlier slotWhen we arrived at the theatre at 2pm we were told the panto and lunch had finished and that they were only doing one show today because the park was not full, I was so shocked upset and angry we had the 8 grandchildren waiting with us and were so excited I was appalled that at no time was we informed about this the young girl who was very helpful apologized to us as the children were upset I told her we have had this booked since June as there was 16 of us I was then worried we would miss the polar express train and grotto so she escorted all of us straight away as this had also changed time again none said anything to us, we made the train but everyone was shocked that this had happened this was a huge part of our Christmas trip and a lot of planning goes into this The grotto was fine and we was the only people their, the children got there presents and we was making our way back to the rides 3.15pm and was told the rides are closing here at 3.30 again no mention of this and we like to do the rides and then see the land of lights in the dark this never happened eitherThis is actually very poor service for what I paid out and to make things even worse one of the grandchildren's board games from santa only had half the items in it the item was sealed no fault of Gulliver's but this just added to the anxiety everyone felt about the visit yesterday we do the cracker trip most years as it is the best one but this year I am afraid it was notI am hoping that this never happens again and make everyone aware how bad we was treated.This was aexpensive visit for us and totally not worth the money I had spent I sent a email to complain no reply back at all.

We booked the Dino Room for an Eat, Sleep and Play visit from Fri 11 April - Sunday 13 April 2025, and the room and poor food quality ruined our stay as it was dirty in several places, in hindsight I suspect Health and Safety rules have been breached: Dino Hut: 1) Most of the walls had dirty marks over them. Dark hand marks in the bunk beds, thick dusty grime over the double bed. I tried to wipe the immediate stuff with a wet wipe but just saw more so went to report it. 2) The fridge had lumps of black dirt in the shelf grill. 3) The power cable to the radiator rested on the power cable to the ceiling pendant light. This pendant light also had just one fixing. 4) The bathroom sink was blocked. 5) Bathroom bin was missing a lid 6) The balcony table was thick with dirt. I had to use over 6 wet wipes to make it useable. 7) The double bed had no protective cover between the bed sheet and the mattress, I dare not look under. It just seems weird the stuff that was wrong. 8) Everything had a thick layer of dust, from door handles to trims, pictures, walls, etc . 9)The layout of the kitchen sink and electrics equally looked very suspect Restaurant: 1) Tables had thick crusted dirt in the edge rims 2) The chips both in the accomodation side and the theme park were inedible. Extra thin like matches, cardboard like and cold. The bacon roll similarly disgusting. They even ran out of baked beans. I reported the above to the Accomodation Manager who really tried to fix things. He came and tried to wipe the walls, he organised for the sink to be fixed. He acknowledged the intense clean needed throughout and the poor food. In response he agreed to give me passes to the Farm them park for the Sat and refund the food part of our stay, however I am still awaiting the refund. In contrast to this we camped at the park in 2023ish and that team kept the facilities extremely. The staff at all the parks are all super helpful, friendly, with a great attitude, and despite the theme parks being run down we really love Gullivers. From the marshmallow toasting to the waterflume. I especially love the farm side and Alfie the donkey. Its almost like its being purposely ruined. I wish someone like Alex from the Hotel Inspector would come and turn it around. P.s. I have several photos of the above flith!

Just wanted to say thank you to the incredible service I received from Aidan when I was arranging a trip to take my family to Gullivers in Milton Keynes. He was extremely kind, patient and supportive to all my queries and really helped make the day a success for my niece and nephews and they all said they had the best day. He always responded to my queries really quickly and the service we received from all the staff on the day was brilliant so just wanted to thank them all.

Review of Gulliver’s World, Warrington - August 2024 I visited Gulliver’s World in Warrington during August 2024, expecting a fun family day out. During my visit, I went on a water rapids ride with my child. Afterwards, I needed to change my child in one of the park’s toilets. From there, I purchased a coffee from the Costa concession stand before heading home after what seemed like an ordinary trip. Unfortunately, what followed was anything but. In the early hours of Tuesday morning, I woke up with abdominal pain, leg cramps, and a fever. This quickly progressed to diarrhoea. By the time I woke up later that morning, I felt extremely disoriented, had no appetite, and spent most of the day falling asleep. By evening, my temperature had spiked again to over 40°C, and I was feeling very unwell. After calling 111, I was advised to attend my local hospital for a GP out-of-hours appointment. Upon arriving, my temperature remained dangerously high despite taking paracetamol throughout the day. My heart rate had climbed to 122, and my blood pressure had dropped to 84. I was immediately treated for suspected sepsis and flagged as a potential meningitis case, requiring a lumbar puncture procedure. As my condition worsened, the diarrhoea turned to black water and later to a sticky, tar-like consistency, causing severe kidney pain. I was diagnosed with a severe case of E. coli/Shigella and remained in hospital for a week. While I am now out of hospital, I have not fully recovered from this traumatic experience. To add insult to injury, the response from Gulliver’s World’s management has been deeply disappointing. Despite reaching out to the operations manager and CEO, I received no follow up response to my concerns. Worse still, I run a charity musical theatre company, and a member of my group —who also works for Gulliver’s—requested to borrow a prop from their entertainment department. Their manager made an inappropriate comment, stating they “wouldn’t want to loan anything from a riddled E. coli park.” This individual was unaware of the specific circumstances of my illness, raising serious concerns about trust, professionalism, and potential breaches of GDPR. I hold proof of this. While I cannot definitively prove that my illness was caused by Gulliver’s World, I can confidently highlight their appalling handling of my complaint. Their lack of professionalism and disregard for customer concerns have been shocking, and I would urge others to think twice before visiting this park.