We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.
I do not rely on the Financial Ombudsman Service or on Ms Leerna Fox as an investigator, as her handling of my case has been disappointing and unfair. From the beginning, Ms Leerna Fox failed to demonstrate independence, objectivity, or a genuine commitment to assessing my complaint properly. The approach taken by Ms Leerna Fox shows a clear lack of impartiality and professionalism. After this, my evidence was not reviewed in a balanced or transparent way. Instead, the bank’s position was accepted without sufficient challenge, while my documented proof was largely ignored. I provided complete and relevant materials, yet my complaint was dismissed with vague reasoning and no detailed explanation. I was told that the investigator was “not satisfied,” without any clear justification. Why should I be required to meet a subjective standard, rather than objective and fair criteria? My evidence directly addressed the issues raised and should have been considered on its merits. The role of the Financial Ombudsman Service is to protect consumers and ensure fairness. However, in my case, the process lacked transparency, accountability, and genuine independence. This has undermined my trust in the system and raised serious concerns about its effectiveness.
I contacted James Dipple-Johnson about specific corruption concerns but I received a reply informing that no action was being taken and I was subsequently banned from using the service. I expected the FOS to at least refute the allegations but no, they decided to brazen it out.
Investigation was incomplete and biased. They ignored evidence and just took the companies word for things and did not actually investigate the validity of what they said. Phone calls were apparently listened to but then key information in those phone calls was missed. I dont think they even listened to them, and if they did then they needcto be fired. Its resulted in an unfair and unjustified default on my credit and I'm probably going to commit suicide as a result. Not emotionally, just objectively, I am autistic, and I dont understand why people who are suppose to be there to help are not. I dont want to live in this world where the rules dont really apply and everything is stacked against me.
Nicholas smith did not investigate my case properly from the work go felt negative he had to ask colleagues to check everything over he withheld the complaint then told me the bank haven’t done anything wrong carried on myself and found evidence needed and this changed everything only for him not to listen to the new evidence handed on a plate totally did not do a thing was asked to send information to the ombudsman again nobody looked at anything total let down the time you spend uploading everything for them not to do a thing why do we have this organisation if they don’t do anything it’s shocking they close the case and are rude if you ask for someone higher they terminate the calls got to be something else that protects the public interest any organisation will say take it up with the ombudsman if you have a complaint because they know nothing will happen am shocked this happened
