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United KingdomI am speechless. I have been a client in Italy for almost a decade with huge satisfaction. My first shopping experience in the UK website is a nightmare. Ordered food for my pets on the 20/08, the parcel got lost, DPD says to get in touch with Farmina cause they cannot do anything, tried to send three emails to the Farmina costumer service at different email, tried the whatsapp chat but, surprise surprise, the number does not exist; i asked for an appointment to be called (surprise nobody called me) and i am still waiting to hear where my parcel is or to get a refund!
United StatesMy dog tried many different foods and this one is high quality food from Italy. Never had any issues I do add some wet food.
United StatesI have never seen worse customer service in pet food segment than I have experienced over the last 2 weeks at Farmina.com. If you are buying their food, don't buy it from Farmina.com. The customer service team is awful in their attitude, chat breaks, When you place an online order they charge you immediately, but "forget to send" your order from billing to the warehouse - meanwhile unaware that anything is wrong, you wait for the food. They have 100% inaccurate local retailer listings - which includes locations that do not carry their brand at all and their missing locations that do. What is their suggestion to fix their listings? "Call around to all stores near you, and ask if they carry us". And they make using discounts extremely complicated.
United StatesI have been using Farmina Venison, apple, and pumpkin cat food for years and ordering directly from Farmina. About 10 days ago I received my last order. They sent me Farmina dog food not the dry cat food that I ordered. I.have left voice-mail, emailed them with no response. Apparently this echick person was on vacation. I've never heard back from anyone. Horrible customer service. I will never order from them again!
