ENGIE Home Services est une entreprise spécialisée dans la maintenance d’équipements énergétiques, filiale d'Engie.
FranceL’intervention du technicien à été rapide et efficace le technicien très gentil et rapide dans son intervention.
FranceI have a service contract with Engie Home Services for which I pay a lot. It gives me unlimited repair service. I called repair service to fix my thermostat. The batteres had died after 2-3 years, and I could not open the unit with my screwdriver so as to replace them. The technician arrived and also could not turn the plastic screw that opens the device. By dint of trying he totally ruined the screw. Then, instead of offering to replace the thermostat, he had the nerve to tell me I would have to replace the thermostat at my own expense. I complained to the director ot the Paris office and received no response. Engie Home Services pretends to be customer-friendly, but it seems that in Paris they have the same old time-honored Parisian attitude that "the customer is always wrong." The customer can expect to be mistreated.
Francewe have an agreement with ENGIE for service to our AIR SOURCE HEAT PUMP it has 3 outlets for warm or cold air. We reported a problem on Monday, we were given a visit time the following Monday. This is our only means of heat, I have a medical condition that dictates I live in about 22c This is my my 3rd or fourth time to complain about this company. THIS IS NOT GOOD SERVICE
United KingdomAfter 3 days I am still waiting for a response from LAURE I have sent her as requested all details. It just shows the terrible state of service companies not answering or doing anything
