Eco Providers

I recently had a solar panel and battery installation completed and I could not be happier with the whole experience. The team was professional, punctual and incredibly hardworking from start to finish. Everything was completed on time, the workmanship was excellent, and they left my property spotless afterwards. Its rare to find a company that delivers such high standards in every aspect of the job. I would highly recommend them to anybody considering solar and battery installation. Fantastic service all round.

THEY REMOVE ALL 1 STARS SO HERE WE GO AGAIN-I’m genuinely perplexed by all the glowing reviews, to be honest. We’ve been in contact with Eco for several months, during which we were explicitly advised that we qualified for the work to be completed entirely free of charge under the grant scheme due to health-related circumstances.Following this, we had our home assessment — which, I must say, was carried out by a very competent assessor — and were once again assured that there would be no costs whatsoever.Fast forward to now, we were suddenly informed that we would need to make a contribution of £4,000. We were told to expect a follow-up call last week, but no one ever got back to us. After reaching out ourselves today, we’ve now been told that our contribution has somehow increased to £6,000.At this point, I feel deeply disappointed. I had naively assumed this was a transparent and reputable company operating under the government’s ECO scheme, but it’s become increasingly apparent that these so-called “contributions” are simply a means for the company to generate profit.After doing some further research, I’ve discovered multiple reports from other customers who’ve experienced similar situations — from unexpected charges to substandard workmanship, including flooding issues, roof damage from solar installations, and heating systems left completely non-functional.It’s disheartening to see such a lack of integrity from a company that presents itself as part of a government-backed initiative meant to support vulnerable households.-copy and pasted macro responses , zero empathy , just an all around awful company

We had solar panels, a battery and a car charger installed by Eco Providers. The installers, Adam and Matt, were great - they ensured that we were fully aware of the installation options and completed the installation quickly and neatly. Henry Payne deserves special mention. Henry is fantastically responsive and took the time to explain everything very clearly and very patiently, helping us to understand our options and helping us to identify what system would work best for us.

We applied for an ECO4 grant and were approved for insulation, solar panels, and a heat pump. Unfortunately, our experience with this company has been extremely poor and deeply disappointing.Communication throughout the process was unacceptable. There appeared to be a high level of staff turnover, making it difficult to speak with the same person consistently or receive clear and timely responses. The insulation team arrived a day earlier than scheduled at 4pm, offered no apology, and informed us that the work had to be completed immediately. In contrast, the solar panel installation team arrived as planned, completed their work efficiently, and were polite and professional — the only positive experience we had.The heat pump installation was due to begin on a Monday. A van arrived with all the equipment, but no engineers attended. The installation was postponed for two weeks, after which a team did arrive. While they were initially friendly and accommodating, the quality of the work carried out was extremely poor.Over the course of the installation, multiple pipes were connected incorrectly. One error caused the water tank to overfill, resulting in flooding of our utility room. Electrical wiring was cut through and then inadequately repaired, leaving it dangerously close to pipework. Structural damage was also caused: an engineer put a foot through our living room ceiling, carpets were damaged, and numerous items belonging to our children were broken.The work overran and required further attendance the following week while we were away. I arranged for someone to be present to allow access to the property. Upon returning home, we were shocked by the condition of the upstairs area. Floorboards had not been screwed down, a floorboard was missing in our son’s bedroom and concealed by carpet, and various pieces of rubbish had been left underneath the carpet and simply covered over.We spent several weeks chasing the company to address these issues, during which multiple people attended our property. On several occasions, the incorrect tradesperson was sent — for example, a plumber was sent to plaster a hole in the ceiling. In addition, I had to repeatedly chase essential paperwork, often receiving no response at all.We later discovered that one of the radiators was not functioning due to incorrect installation. This required yet another visit, during which floorboards had to be lifted again to rectify the issue.I have photographs of all of the problems and these have been provided; however, they do not fully capture the extent of the disruption and damage. Using this company is the biggest regret we have had regarding our home. While most issues have now been partially resolved, the floorboards — which were supposedly replaced — were poorly repaired and are now failing. We are currently paying out of our own money to have this corrected properly.During visits, three members of staff made comments such as, “Well, you got it for free.” This was both inappropriate and offensive. We are working individuals who qualified legitimately for the scheme. We pay taxes and energy bills that fund this programme, and such remarks are entirely unacceptable.Approximately four months after the work was completed, scaffolding was erected at our property with no prior communication or explanation. During this time, the company attempted to remove two solar panels, claiming they had not met compliance requirements due to being fitted incorrectly against the approved roof plan. After multiple conversations, it was agreed that the panels would be repositioned rather than removed. Despite this agreement, they have not returned to finish the whole of the work. They were scheduled to attend on two separate occasions but failed to turn up both times. The work remains unfinished, the scaffolding is still in place, and I have received no response to my emails requesting updates.In summary, we would strongly advise others to avoid this company. We fully expected a degree of disruption and the occasional issue; however, this project caused consistent problems over a period of three to four months and fell far below any reasonable standard of workmanship or professionalism.