As the leading Company in our industry, we’re immensely proud of the exceptional range of products that we sell, the premium quality of the materials that we use and the unique features that we build in. Designed in-house to the highest standards, our products are manufactured in our family's overseas factories, ensuring both exceptional value and quality. We even handle the delivery ourselves, ensuring a seamless experience from start to finish. Our fantastic range includes log cabins, climbing frames, garden offices, sheds, summer houses, gazebos, pergolas, conservatory alternatives, and solar shading. All that you can possibly need to bring your garden to life, while enhancing your family’s lifestyle, it is available at Dunster House. Discover the endless possibilities to create your dream garden oasis with our exceptional products and expert service. Dunster House is not just another faceless online company. You can chat with us over the phone, via email or LiveChat on our website. Take a look at the amazing photos our customers send in of their finished garden building in its new home on our social media pages. If you’ve got any queries, please give us a call or please send us an email via our contact us page.See more
United KingdomWe ordered a garden office only to find, at time of construction, that panels and glass were missing. Whilst it is frustrating that customer services can only be emailed, not spoken to, when they made contact they promptly sent out the missing parts early the next week so we didn't wait long.
United KingdomIn reply to your response to my negative review on Trustpilot. The wording of your response is disgusting, you referred to an email I sent to you accusing me of misogyny. The lady who emailed me gave me a stupid answer if it was a man who gave me a stupid answer, I would have referred to him as a stupid man. This the email you sent me. Thankyou for your email. We are sorry to hear you are having an issue with deterioration in your timbers. Unfortunately we do not sell parts further than 6 months after purchase. we would advise you to go to a local timber merchants to source these. Kind regards Lisa Customer services I have tried many timber merchants including the major companies like Jewson and local timber merchants, and none of them stock machined logs for building log cabins.
United KingdomThe log cabin arrived on time and was unloaded where I wanted it, by the helpful delivery team. Everything was delivered in good condition. The instructions were clear, and easy to follow. The finished structure is exactly how I wanted it to be.
United KingdomDelivery men refused to leave the summer house parts in the back garden, even though it's easily accessible from the front. Two strong fit men are leaving me a seventy year old with back problems to shift it all through. When I asked them politely to take the parts through the reply was that it was in their terms and conditions. I received the same response when I phoned the company. Perhaps the product is good, I don't know, but I'd like to warn others if they are unable to lift and move these heavy parts, not to use this company. I regret buying from them.
