Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.ukSee more
When I ordered the sofa the screen said I would receive an email confirming my purchase. I never received the email, although I did get an email immediately asking for feedback . I really wanted to get confirmation of my purchase so that I could check the details. When I looked on the website in my account there was not even a place where I could see my orders. There is ab order tracking page but to use that I needed my order number, which I did not have because I did not receive the confirmation email. I then used the chat service on your website to ask for help and was told the confirmation email would come soon, which it didn't. The next day I still hadn't received the email so I used the chat service again but this time the person was incredibly dismissive and signed off before I could even reply. Later than day I called the customer service line to explain and the person said they couldn't resend the confirmation email! So I was left unable to check the details of my order. This is 4 pretty terrible customer service interactions. For a single order.
Very good service so far with our in shop floor experience. Very good range of options. No sales pressure from staff. Very welcoming and helpfully with advise when asked.
Fantastic experience with John at Kittybrewster , Aberdeen today ! Very knowledgeable and helpful, I didn’t feel rushed in any way or pressured , had a hot chocolate on the sofa and was very nice just sitting comfortably while he explained all the different options available for the sofa , insurance, different feet etc . Lovely guy , very relaxed environment. He’s a credit to your store !
We went in with a sofa in mind but were unable to fit in the one we wanted. We were then directed to 2 other sofas which could be built separately to fit our needs. Time was spent to allow us to try multiple sofas and variations including moving 2 sofas next to each other to allow us to try comfort from one to the other quickly and see the size difference to make our decision.
