Dawson's Department Store

Don’t waste your money with this cowboy company!!! Paid a lot of money for garden furniture only to find it covered in mould. But Dawson’s say it is “likely “ to have been covered down damp. It was never covered over damp as we had a drought last year where I live. Shocking rude company to deal with, don’t care about customers once they have your money. Send emails by mistake to other people making comments about myself but that’s ok!! I’m not left with expensive furniture I cannot use due to asthma. Buy from a local garden centre who will look after you if things go wrong definitely not Dawson’s.

Received a gift from here, and found they don't do gift receipts, don't allow the sender to include a note, and don't allow exchanges! This company will only allow a refund to the original payment method after the returns process. So if you get a gift from this place, you're stuck with it, with a lot of friction to any sort of amendment process. Would NOT RECOMMEND.

Cheap and shoddy garden bench, developed multiple cracks after 1 year. Company refused to honour manufacturers 3 year warranty, claiming that the bench must have been "handled roughly or dragged". Given that I am a wheelchair user and physically incapable of handling or dragging a bench that weighs more than I do, and it has been in a sheltered private garden, this is as ridiculous as it is callous. I have reported this to Trading Standards and would advise others against buying anything from these cowboys.

I ordered a garden bench and after being informed that it had been received by DPD for delivery. On tracking I was informed by DPD that it being returned to Dawsons as it was damaged. Upon ringing Dawsons they told me they would check and then told me they would send me another one on next day delivery. This duly arrived. great service.