Costa

Both Hadis and Khushman are super stars. We come quite regularly and they are super sweet, kind, patient. Excellent customer service.

Visited the Costa at Rochford Airport BP Southend and left with a parking fine for overstaying by 13 minutes. The reason? I waited over 15 minutes for my order to be made.Costa operate a tablet system at the till that allows customers to register their vehicle and extend their stay but staff made no attempt to inform me of this during my visit, despite the delay in serving me.When I complained, Costa initially denied having any influence over the parking operator. They then admitted in writing that they previously intervened directly with the operator on customers’ behalf but have since stopped doing so as a matter of policy. Draw your own conclusions.I provided proof of purchase, raised the service delay, and escalated to a Team Leader. Costa’s position throughout was that responsibility rests entirely with the driver. Apparently that includes responsibility for delays caused by their own staff.I won’t be returning to this or any other Costa. Not because of the fine but because of how this was handled.

Zero stars- ordered e-gift card for friend -not received, however money taken from account straight away. The same person received multiple e-gift cards from other shops- no issues, except Costa. It's day number 3 and I still don't have e-gift card which I pay for!