Choice Hotels

Booked a night at the Abitta Boutique hotel, Ascend Collection on choice hotels website February 17,2025 for stay on January 16, 2026. When we got there to find out it was not a Choice hotel property. We were put in the hotel next door, not what was pictured on the Choice Hotel website. The room was disgusting, dark and dingy with a broken window shade, safe, dresser draw and not even enough light to read . When I contacted Choice Hotels I was told they dropped the property July 1, 2025 and Basicly did not care about this bait and switch. And refuse to take responsibility for this situation. Do not trust Choice Hotels Reservations

Country Inn Suites Hotels - Portland We stayed at the hotel while travelling over the holidays. My wife left her glasses in the room. She did not realize this until we had reached our next destination. She called the hotel and they confirmed they had the glasses. She asked if she could arrange for, and pay for, a courier to have them sent to her. They said no. She asked if she could speak to a manager. The clerk took her number and promised a call back. It never happened. When we got home we called the international customer service. They took down all the information and told us to follow up in a couple of weeks. We did. The follow up was greeted with "we haven't received a response from the hotel call back later." Up the food chain to a supervisor. The supervisor explained that their hands were tied. It was entirely up to the individual hotels to look after customers. I told her I was hearing "suck it up and forget the glasses." She told me these were not the words she would use, but there was nothing she could do about it.  I've never experienced such poor customer service, at the local level, especially not at the corporate level. Stay clear, and definitely don't expect to speak to someone trained in customer service.

We have been flooded out of our apartment since December 28,2025. We have been staying at a local hotel (Rodeway Hotel) Stratford. We have now been told that they can no longer allow us to stay as we have exceeded the days allowed. WHAT???? We have an a new apartment that we can move into February 13,2026. You can’t accommodate us for 14 more days, not like the place is booked up. Isn’t money, money? Trust me, we don’t want to be living in a hotel for this long either. What happened to good people. What has this world come to. No one cares. It’s a sad world we live in. Do better. If you would like to talk about this or rectify it I look forward to hearing from you.

Custom service was great. Didn't have any problems checking in or out. The facility was clean. I was looking for quite and I got that. Food was good, I had choices.