Catalyst is a proud member of the G15 group and is one of the UK’s leading housing providers in London and the Home Counties, managing over 34,000 homes’ We provide housing for those who can’t afford a home without our help, and offer a wide range of homes for rent, shared ownership or purchase. In doing so, we build more than homes – we build communities.
United Kingdom⚠️ Important Public Safety Notice ⚠️ ⚠️ Important Public Safety Notice ⚠️ ⚠️ Important Public Safety Notice ⚠️ As a service user, I feel it is crucial to issue a serious warning regarding the recent merger between Catalyst Housing Limited and Peabody. This merger raises significant concerns about the future of housing services in London, particularly for tenants' rights and safety. 🏙️🔒 The newly formed entity appears to be moving away from the core values that were once central to its mission, including independence, transparency, and community service. This is deeply troubling, as the merger raises questions about potential conflicts of interest, especially with the growing government ties involved. The quality of service and tenant safety could be at risk due to these potential conflicts. 🏛️⚠️ Lack of Tenant Involvement – Tenants have been excluded from important decisions related to the merger. There has been no clear consultation or meaningful involvement, leaving tenants in the dark about how their living conditions or rights may change. This lack of transparency is a serious issue that must be addressed immediately. 🏚️❌ Potential for Exploitation – The merger could result in worsened services, reduced tenant protections, and the deterioration of housing standards. With no independent body to represent tenants, there is a real risk that tenants could be further marginalized and treated as financial assets rather than individuals with rights. 💔💼 Tenant Safety at Risk – Without proper accountability mechanisms in place, tenants could face delays in repairs, unsafe living conditions, and reduced quality of housing services. Tenant safety should be a top priority, and it’s concerning that the merger appears to be driven more by profit motives than by genuine concern for tenant well-being. 🔒⚡ Given these changes, I strongly urge anyone considering engagement with this new entity to exercise extreme caution. The potential risks to your rights, safety, and autonomy cannot be ignored. Prioritizing your well-being should always be the top consideration. 🛑💡
United KingdomCatalyst why did you change to Peabody. I have been ringing MEARS since 10.00 this morning for an emergency repair, was told that they would be out this morning, told this afternoon and it's now 17.17 and still no one. I've phoned numerous times, if I'm not cut off, the phone just rings out or told they will be out knowing that's not true. I'm currently on the phone as I was told by Holly, Mears, closes at 6pm. When I rang it said I was 7 in the queue, now it just said I'm 9 in the queue. Peabody, treats housing association tenants real bad and don't care to deal with our situations. If your a home owner you get the service. They ask if your a housing association or private tenant. Their out of order and Catalyst needs to look into the way MEARS operate and the way they treat their tenants. It's not fair and out of order. I need help with the urgent repair. They don't give you job numbers but, that's could well be because they can turn around and say no record of you making a call. I spoke to other people today which I will keep their names out of it for now. Holly is the last person I spoke to. This is annoying, frustrating and emotional. Have some empathy. 17.30 still holding. Going to give up as this Holly who told me MEARS closes at 6 was probably taking the Michael out of me. Disgusting customer service. Very unprofessional. UPDATE Just to add after calling all day yesterday and getting poor service I have learnt peabody gives out false information as the persons answering the phones have no knowledge to tell you the contractors work schedules, so wrong info is given out. Anyway what I am here again for is to report a person call something like "Betty" I know it's starts with a Bet but couldn't get all of it. I'm told Betty is on holiday so the person I spoke to have a similar name. It was yesterday 22nd April 2024 around 17.40. The person answered the phone after holding for 40 mins in an abrupt way. I ask her name but, didn't quote catch it so I asked her again and this is what she said "I've already told you". I told her that she is very abrupt. She didn't care that I said that. I said sorry I didn't catch it and if you can spell it for me. She rushed thru her spelling but, I got it as Betty so the person working there has similar name unless she gave Betty's name knowing Betty is on holiday. I told her that I was going to report her and didn't care. She said "okay" after that she didn't say anything altho she was still on the line whilst I'm saying "hello I have not finished yet" then she hanged up. When also trying to explain my situation to her again rude asking "don't you know the contractors name" I said know. She then blurted it out to me. I hope these calls are recorded so that someone can listen back. She needs a warning or fired as she has no customer service skills. Not a good representation for the company. Let me say, had I been put thru to the contractors since calling from 10am yesterday, as I was put thru this morning with the lovely lady I spoke too think her name was Karen but, you can listen back, I wouldnt have had any problems. I was put thru to East West Compasss and the lady who answered the phone was lovely, the workmen who came out was lovely so just have praise for the company. Since learnt its not MEARS I was dealing with but, PEABODY who answers the phones.
ItalyI have been waiting for a response from this supposed housing agency for almost 5 months. They should give back to me and my colleague more than 300 pounds. Are you reading this? You are lucky I dont want to call on lawyers because the amount is not worth the effort. Nonethenless you both deserve to be jobless. Chat GPT would outperform both of you with just one line of code. One of them was able to go in paternity leave twice in one month. Which itself was not the problem, but every time he came back he asked for the same damn things for him to check and see if they owed us anything. Then they went rogue. Well done, -10/10 would prefere sleeping under London bridge. Edit: They never answered my calls by the way! I was looking for a clown and found a whole circus.
United Kingdomzero stars. reported repairs had different surveyors and contractors attend to look at the works ,(roof,all of the windows,warped back door,leak in skylight,recurring mould appearing in bathroom.i have sent countless emails to them and they have not had the courtesy to reply.on 2/4/24 I went to their office in Portobello road to find out what they are going to do I was told Babatunde Raji (neighbourhood manager) will contact me still waiting.waste of time phoning them.This has been going on over nearly2 years.2 rent increases in just over a year since Peabody took over catalyst.
