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GBGBWhilst the communication could have been better - did have to chase confirmation the delivery date twice. But the shed did arrive on the date they gave us - with no delays or changes. The delivery men were excellent - arrived in the hour that was given, polite and built the shed speedily. Shed looks great and well built also.
GBGBBooked and paid for a bespoke order. The company, quick to take my money, then strung me along for 3 months, with repeated failed promises of delivery, my item had been made, problem with this that or the other to finally receive an email on the morning of the third arranged delivery - informing me the order had been cancelled. Absolutely fuming is an understatement. Spoke on the phone the whole way through, being told a pack of lies. There never was an order. Such a shame, I had high hopes because their photos look great, but read all reviews before parting with your hard earned money.
GBGBToday Dan and his team completed the design, deliver and build of the Willow 4 pod kennels. Initially I was anxious about placing the order due to some of the negative reviews I had seen. I emailed Dan and he explained that a number of the complaints were vexatious. We agreed some bespoke options for our building and placed the order. The first delivery date did slip... By 24h, due to an incorrect panel coming into their worshop from a supplier which delayed their build. Communication was good and the second delivery date was met. Dan and his team installed the kennels, they were very tidy workers and friendly with time to chat. At the end of 2 long days Dan still spent time to make sure we were absolutely happy. The canopy we had added is beautiful, beyond our expectations. We are thrilled with the quality of the kennels and would have no hesitation in using Cherry Acres again.
GBGBThe lodge is absolutely great. Well made with the extra changes I asked for. I took 1 star of for the 6 failed delivery attemps. Hannah the owner then did communicate with me directly over delivery. I did get very worried after reading some bad review, that i may not ever receive it!! It did arrive 8 weeks after i placed the order. very quick to install with lovely delivery driver. be very patient with the delivery as it seems to take longer the further away from Kent you are. BUT IT WILL ARRIVE.
