Shop online with Card Factory and find greetings cards, gifts, wrap & party supplies all at great value prices.
United KingdomFalse delivery dates on order confirmation, shocking customer service I ordered 29th December told delivery would be 2nd January, it wasn’t when some parts arrived they arrived damaged other outer parcel box and item inside an even with evidence you could tell they didn’t want to refund me and I’m still awaiting parts of the order the birthday has now been and customer service is totally shocking been told someone was going to look into my missing items on Monday I’m still waiting for update on this total experience has been appalling
United KingdomOrdered a personalised family planner. Instead recieved a normal calendar without columns for organising individual family members. The ordering process is confusing. That said, the company did eventually issue a refund as a gesture of goodwill’
United KingdomI think the young ladies at the till were named Rachel and Wendy, at the littlehampton store and both were so nice, smiley, friendly and efficient. Both are so helpful and please convey my sincere thanks and good wishes for happy new year to them both and the team at the Card Factory, Littlehampton? ! 😊👍✅🍫
United KingdomI wanted to update my review to say that the Card Factory responded very quickly to an email, were extremely apologetic and refunded me. I originally gave 2 stars but have updated this, given the excellent customer service.I ordered a personalised calendar for a Christmas present, spent ages choosing photos for it and paid not a small amount for it. I gave it to my sister and she has discovered they have sent a 2025 calendar, not 2026. I'm so annoyed and disappointed.
