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United KingdomRecently bought a Candy CSE C9DF Tumble dryer. Item bought at end October 2025 from Curry’s. Don’t bother the item is not user friendly which goes the same to be said about Curry’s and Candy Customer Services. I rang Curry’s literally after a few days and explained the Tumble Dryer wasn’t user friendly and wasn’t suitable. Reason it wasn’t suitable the fact we couldn’t get it working. Downloaded the manual, searched tutorials, and tried to ask for help from Curry’s. They weren’t interested as the item technically broken. Which they fobbed us off and told us to Contact Candy. Candy have a WhatsApp messaging system which takes twenty minutes to use then be told no human advisors were available. Then when you try to contact them again you have to go through the whole messaging system again. Our consumer rights doesn’t mean anything us less the item is broken. The smart tech we only found out once installed isn’t compatible to our phones. And useless piece of technology. One star is too generous for both Curry’s and Candy. Avoid both if you can.
United KingdomI bought a Product: Washer Dryers - Candy - CSOW4856TWMBB680 - 3102013925090398 on 25th August 2025 at Currys, now the door gasket is broken - 2 months 2 weeks after buying it. I rang Candy repairs, explained to the customer service person the door rubber gasket had split, it was obvious I needed a new one. She took my serial number and said would make sure the engineer would know ahead of the visit so I did not have to wait for a part. The engineer turned up today and had not been told, he said the ame thing as I thought, broken door gasket... then said part was not in stock, had to be ordered and could take up to 21 days. I have been without a washikng machine for 6 days and now have to wait. I am not happy with this washing machine OR the customer service person who lied to me. I requested a replacement and told I cannot get one as "currently wont be able to replace your appliance as we hold a repair warranty with yourself. We will need to wait for the parts to be delivered in order to repair your appliance." So I have no wasing machine. I will never buy Candy again, a New washing machine appliance should not go wrong in 2 & half months.
United KingdomPayed a bit extra to buy a heat pump tumble dryer to save money long term on energy bills. Unfortunately I bought a Candy. Condenser failure less than two years old. Engineer who diagnosed the fault stated it’s not worth fixing and advised me to take it on the chin, scrap it and buy a decent brand. He suggested Beko, Bosch, Indesit or Samsung depending on budget. I checked this site before making a decision. No brainier. Not even bothering trying to contact Candy. Not worth the time or stress. Lesson learned.
United KingdomHad numerous emails and text saying engineer would be at mine between 11-1 waited in. No one showed up. Rang them was told parts not arrived even though it's been 8 days! Said surely engineer knew that before arranging time. Told engineer would call me. Have had no call and left in a black hoke now. Dont know when washer will be fixed
