Canada Computers - Your Neighbourhood Computer Store and Service Centre - PC Systems, PC Components, Computer Parts & Accessories, Notebooks, Netbooks, Electronics, and more.
Netherlands
CanadaI found a laptop listed at approximately $700 off the original price. After searching extensively across Canadian retailers, Canada Computers was the only vendor offering this configuration at that price point. I recently relocated to Alberta for work but still maintain an Ontario address. My first purchase attempt failed due to a billing address error on my part. On the second attempt, I placed the order using my correct billing information and shipped the laptop to my Ontario address, intending to have it forwarded to me. That order was flagged and cancelled by your system. I then attempted the purchase again using my line of credit. After waiting three days for processing, this order was also flagged and cancelled. I contacted my bank directly and was advised that there were no issues, blocks, or fraud alerts on my accounts. I then contacted your customer service team and was told there was no explanation available and that I should “try another card.” At that point, with no clear reason provided and no resolution offered, I chose to purchase the exact same laptop configuration directly from Lenovo—for $50 less—without any issues. I am disappointed by the lack of transparency, support, and resolution provided throughout this process. Being unable to complete a legitimate purchase after multiple attempts, despite confirmation from my bank that everything was in good standing, reflects poorly on the purchasing experience and customer service.
CanadaCanadaCanada computer sent me a empty box instead of a ROG NUC - worth 2,200$ I recieved the parcel and it was empty, call them took 3 business days just to tell me they sent it. and no help after that. Just said file a police report - not that we will help you find the parcel, we will contact UPS to file a claim nothing. i contacted cops they just gave me an incident report, i asked will they be looking for my device when it comes online - said no. Basically a police report does nothing to find your device, i called Asus informed the same, created a case and was told if it comes online they cant do anything. I completely Blame the sender Canada Computers - 1st - they used a box that was 4 times the size of the mini pc. no reason at all, someone took out the item and resealed the box, 2nd - they put there warehouse address on the senders - this is a big problem - as soon as driver or anyone who gets the parcel will want whats in the parcel as they know it is electronics. Also in general the help and customer service is below zero, i am out of 2,200$ and i am getting answers like file a police report that is it. they dont even want to file insurance claim with UPS, how pathetic is this. People in the future - dont support online purchases - this is very common now. no one cares, i must pad the salary of the CS who answered the phone and did nothing. instead of working towards helping the buyer, i have no help at all but arrogance and my fault. i dont even know how it is my fault.
