Heb je een vraag of wens? Heb je hulp nodig bij het bestellen of reserveren? Advies nodig bij een omruiling? Je kan bij ons terecht met eender welke vraag en wij proberen je zo goed mogelijk verder te helpen.
SGSGLooking for help for an exchange and absolutely no one answered nor help us out! So counting on the chatbot, I explained my issue, followed the answer and of course, wrong answer! Now I paid again to prolong my voucher which expired 1 day after!!!
BEBEWorst possible gift to receive. 99% of the activities are only partly included or just not available anymore. They advertise you can exchange the coupon for a different one, well not without paying extra. I absolutely loathe this company and people who gift these probably hate you.
BEBEI got a bongo box as a gift. I tried redeeming the code on their website (belgian AND dutch websites) and kept getting an error (1000000). Upon contacting customer support, the chat bot suggests that I change my browser or that I try again later (very unhelpful). I am never connected to a real person, just to a chatbot that repeats the same solutions I already tried. I am just glad I am not the person that wasted their money on this rubbish. Avoid Bongo with all you can, please. Imagine wasting hundreds of euros on a gift that the other person will NEVER receive, and even worst, they will waste HOURS of their life trying to solve. This company should be reported and prosecuted. EDIT: The email the provided in their answer is the exact same email that leads to the chatbot "Olivia" conversation. Again, even on a third party review website, they continue to push the same unhelpful chatbot to pretend they are doing something.
BEBEThey are just 'stealing' money with an expiration policy, although I cannot understand how money can expire
