Ihr Online Shop für Fahrrad, Fahrradzubehör und Bekleidung.
Worst experience ever. I ordered a few components on August 3rd, and today, Aug 22nd, nothing. Customer service is impossible to reach. And when contacting a local shop, they have no clue. They say that they have nothing to do with the online processes. Total incompétence, to be honest. I have asked a few times for my money but am still waiting.
Everything bad. The bike is not here yet and its already twice the time it said in the page; their partner LOGWIN provided me a date of delivery NOT FLEXIBLE at all and the customer service was completely rude and incompetent. I didn't know that it would be delivered different packages and I didn't received one of them and they do not give me any solution even sending 5 emails already because they don't answer the phone. I DO NOT RECOMMEND
Fast shipping, good prices and return label and documents already included in the box.
I had a pleasure to buy two bikes for me and my wife at the BOC 24 shop in Koln Ehrenfeld. We've been consluted by Mr. Gerhardt Bone and till now are very pleased with our selection. Great recommendations from Mr. Bone, on the bikes itself as well as on the additional devices and tools. We've spent in the shop more than 4 hours and tried many bikes. Mr. Bone was always very helpful and his suggestion were very important for our decision. I can recommend BOC24 in Koln, Ehrenfeld to the bike enthusiasts and Mr. Bone specifically as a great professional and very attentive bike consultant.
