Music Tribe

Bought a Berhinger QX1202 mixer then out of warranty started humming even with only output leads connected and no input leads connected, unplugged output leads and silence, so it was not my gear etc, took base off( as was out of warranty) and this seemed to cure it for a while, now it gets red hot and clicks when echo/reverb effects turned up, the echo fx also not working, these are short term and use a lot of energy as you can not place your finger on part of the case as it gets hot enough to fry an egg on where the heat sink is for the obviously under rated regulator chip which is not so good. Will not be replacing with any product from this company! They have lost it.

I need to register a new product for its warranty but Behringer make it impossible to do so. To get any support on your Behringer product you need to set up an account. The problems with this are: 1. When you register an account (on the rare event you get this far) you receive an email to validate your account. This link then does not work. 2. If you select a password reset the option to submit your request is greyed out. 3. If you try and re-register the submit option is greyed out. 4. You cannot request any support unless you have set up an account. Which takes you back to steps 1 to 3 in a never ending loop of impossibility. Very tempted to just return my synthesiser to the shop.

I previously liked Behringer for good value guitar pedals. However, I have a faulty jack socket on one, and although it's out of warranty, I've had nowhere near fair usage, fault nothing to do with wear and tear, or reasonable expected failure of a component etc. It was a battle to open a ticket, and once opened, they didn't listen and are not being helpful. For the sake of £30 they now have a 1* on my Amazon reviews instead of 5*, plus this review here, and ongoing word of mouth and other reviews as I'll alert other customers. It's just stupid.

Absolutely awful customer service. Been trying for 1 month to register new product and website fails time and time again. Have tried online forms and X, and no reply at all. Makes a mockery of their tag line "We hear you", maybe they do, but don't listen or reply!