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The plane was delay for 45minutes in total to arrive from Shanghai to Vienna. We nearly miss our flight if anymore delay, but thankful made it with 5 mins before gate closed. Also our luggage didn’t arrive with us which was a shock. Definitely will not be taking this airline anymore! Never experience such a bad airline.
I needed to buy 3 tickets for 1 flight, in the end i just bought other flight from another company.....
Customer service is a total flop from start to finish. Forced smiles, condescending looks, and even right-in-your-face rudeness from the staff. "Take it yourself" were the words used by one flight attendant when she was handing out drinks on the plane. Another time, with coffee only being served in the back of the plane, I found myself dancing on my feet with hot coffee in one hand and milk and sugar in the other hand. To top that, one staff member literally closed the curtain right in my face after her colleague handed out the coffee. To top it all, our three bags are missing. And same here, nothing short of a mess. It's all about doing the bare minimum. Even by European standards Austrian Airlines ranks remarkably low.
I liked this Airlines before, bur their new strange strategy of earning money is just lame. At a recent flight from Paris to Vienna, a lady at the gate was extremely rude with the passengers and several times ensisted on me to pay for my 1.5 kg luggage "overweight". However I told her several times that I will repack, I have space in my purse. And my hand luggage trolley perfectly fits into this luggage fitting bar. While I was repacking, she tried to scam other passengers. And it was actually crazy how people were treated like they were her personal enemies. I felt like she just came out of a prison job and started to work for Austrian Airlines. She really spoiled my mood and other passengers were also shocked and disoriented by her hustle and rude speeches.
