3x34 Transport

Johana Ruiz

5.0

Excellent service! The driver was punctual and polite, and the prices are very reasonable. I highly recommend it! 👍

LAXY

5.0

Accuracy 🌟🌟🌟🌟🌟 Kind & Helpful 🌟🌟🌟🌟🌟 Didn't hesitate in helping loading and offloading. Especially @Marianne Christensen. Would recommend her.

ai ai

1.0

The customer service person who answered my call was very rude. He hung up the phone once I started speaking in English and in the second time he talked to me very condescendingly and rude.

Shadori

1.0

Disappointing that things had to turn out like this as I had positive moving experiences with 3x34 on three previous occasions. This fourth time will certainly be my last with 3x34 due to their bad handling of my complaint. I overpaid for my 3x34 trip on 14-May-2024. The original price I calculated on 3x34’s website was 535 DKK, but I ultimately paid 736 DKK to the 3x34 driver. The driver mentioned something about charging by the meter, and that my trip went over some time limit by 15 minutes or something; but I have clarified with 3x34's customer service over the phone—multiple times—that the original calculated price, although an estimate, holds for a 45-minute period (inclusive of loading and unloading time). The driver arrived at my starting point at 13:00, and then the entire trip took 45 minutes or less. When I finished unloading my items at my destination and asked to make payment, I was surprised to see 736 DKK instead of 535 DKK on the driver's tablet-like device. That was when the driver said something about charging by the meter (see 2nd paragraph), and we spent at least a few minutes having a back-and-forth regarding the correct price. Obviously, I couldn't have left without paying, so I paid via MobilePay the insisted price of 736 DKK at 13:47 on 14-May-2024. Subsequently, I contacted 3x34's customer service and then their complaint personnel regarding a refund, only to have them return to me with a new calculation that insists that my refund should be 49.86 DKK instead of 201 DKK. I'd like to emphasise that I had to waste a few minutes questioning the driver about the suspicious price (736 DKK) he showed me on his pricing device, and that if you could see 3x34's data on the driver's trip with me, you would probably see that the driver arrived at my destination well before 13:45. Also, when I was questioning the driver about the suspicious price, the meter on his pricing device was still running for some reason. He should have stopped the meter the moment I finished unloading my items at my destination. 3x34 claims that 13:47 was the end-time of my trip on 14-May-2024, but that is simply the time stamp of my MobilePay transaction after minutes of my back-and-forth with the driver regarding the suspicious price. The company should take the time stamps in the driver’s trip data as reference for the duration of my trip on 14-May-2024, not my MobilePay time stamp. (Note: Payment obviously happens AFTER the service has been rendered. If the end-time time stamp from the driver's trip data were to be later than my MobilePay time stamp, that would be the driver's fault—not mine.) *** Incident: Overpaid trip with 3x34 Time/Date: 13:00–13:45 or earlier, payment time of 13:47 after minutes of questioning the driver about the price; 14-May-2024 Incident: First-day call plus first email to 3x34 customer service Time/Date: 14-May-2024 Incident: Second-day calls plus follow-up emails to 3x34 customer service and complaint department Time/Date: 15-May-2024 Incident: 3x34 complaint department's most recent rejection of my complaint about the incorrect refund amount Time/Date: 15:35, 15-May-2024