Warner Leisure Hotels

We booked a three night stay at the Wales Bodelwyddan hotel from Friday 13 until Monday the 16th. We booked this to celebrate our wedding anniversary. In arriving at the garden lodge which we paid £887. On Friday the foom was freezing. We phoned the reception and they told us to make the setting on the thermostat, it had no effect. Phoned again. Maintenance arrived checked the electric fire, it wasn’t working, checked thermostat and blowers not working, he said he would check and return, he didn’t return. Called again after several hours a portable radiator arrived, not effective in a two room apartment, called and told give it time to warmup, called again later then another radiator arrived, also asked for over blankets for the beds as they were cold, one blanket arrived cold and damp, sent it back, two blankets arrived also cold and damp. Returned them. Saturday we have been enjoying the facilities, we went out in the car to keep warm. We called reception and discussed the total situation but no further response to improve things. Sunday we decided after all the frustration and stress we decided to return home. At the reception we explained why we were living and how disappointed we were. We asked for a refund for one day as we were going home they offered us only £50. They then offered an alternative room for da. We said why wasn’t we offered that on the Friday. The was a complete lack of communication from the between. They apologised. We asked againf for a refundof one day but they refused. Would we recommend them certainly not. John and Jean Daley The manager contacted us and offered if we rebooked for three days they would give us a fourth day free, we refused the offer. On the 17th March they have offered us a refund of one third of the original price and apologised again. We have accepted the offer. I must say that if they were more receptive for a discussion on the day we were leaving there would we know need for e mails and this notice with Trust Pilot. We are pleased communication was achieved. Thank you the Management at Warners.

We visited Cricket St Thomas Warner Hotel for a 3 night break having visited the hotel some 21 years ago. The room we had was amazing, the grounds were beautiful and the staff were friendly and helpful. Paid for lunches in the cafe areas were very good and reasonably priced. So why the low score - well the food included in the deal was truly awful. I can honestly say it was the worst food I have eaten at any establishment I have ever stayed at. Breakfast was a buffet which had low quality food which was cold with leather bits of bacon, often pale looking cheap sausages and fried eggs which were not really fried at all. Dinner was table service for starters and pudding with a buffet for the main meal which was beyond disappointing. Our first evening we ordered garlic mushrooms which arrived in a breakfast bowl with a weird curdled slightly garlicky sauce, and it was cold. We had no further starters and stuck to getting a bit of salad. The buffet generally consisted of a roast with roast potatoes like bullets, overcooked veg and not much else. Pudding was terrible - I had a cheese board which had cheddar which had obviously been left out, mouldy grapes and stale biscuits. I also had a sloppy treacle tart which was described as having an almond brittle but arrived with blanched flaked almonds on top. We also had a banoffie tart which has tough pastry, a runny soup like mixture in it with squirty cream on top. Not the food that shows in their brochure or on their TV adverts with chefs perfecting amazing looking food. There seemed no point in complaining as there was nothing else to eat there and it wasn't the staff's fault, they have to work with what they have. It seems that Warner have decided that they can make alot of extra money by serving what can only be described as school dinners done badly. Very disappointing and totally ruined the stay. I cannot say what other Warner hotels are like as I have not been to any of them, but based on this experience I wouldn't want to try.

Nice roomBeware in the bars at Alvaston don't know the difference of double measures for Spirits & Fortified wines

Mt dear wife and I are very senior pensioners, and as our yearly treat we book into a bungalow close to all the amenities , an my darling wife is servery disabled. Sadly last year suffered a stroke!. But this year, due to new changes in there customer booking system, They have lost all the money we have saved up! and Paid them and have a "Paid in Full Receipt" Still the refuse to let us have our much long for 5 day Holiday!! What SHOCKING TREATMET FOR PENSIONERS THAT HAVE SAVE MONEY OUT OF THEIR MEGAR PENSIONS! to have their Little break! even our wonderful little Cat! cannot have his booked April Break!1 The management Could not Care less about its loyal clients, or Customer Service, despite it being their own booking error! We pointed out in one of our many letter's "That no Staff Member Would Issue a Conformation Paid Invoice Clearly Showing a Paid in full Nill Balance without receiving in their Hand either full Cash or Card Payment would They?.Still the management did not want know, so we have lost some £850 that we cannot afford to lose: Does warner care NO THEY DO NOT!! One other Point to make " In the Changes all the SHOOTING, ARCHARY, AND OTHER EVENTS THAT WERE PART OT THE HOLIDAY PACKAGE ARE NO LONGER FREE!! SO THEY ARE MAKING CLIENTS FEEL RIPPED OFF!! That what people were saying at dinner last year!! Thank you for Reading!!