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United KingdomOverall experience good stayed at Studley castle for twixmas was our first timeAt a Warner’s break . However my husband left a new bottle of expensive aftershave In our room at checkout . Once realising we have consistently tried to contact hotelReception , lost property etc at the hotel with the telephones never answered ! Did mama he to speak to someone in bookings who said he would email the hotel . I have also emailed customer services at the hotelDirectly 3 times non have been answered !!! Very poor customer service if you are going g to book however you can get through straight away , don’t think we will be returning to a Warner’s hotel
United KingdomAs a regular visitor we were very disappointed with our trip to Nidd Hall. Activities previously free are now charged for, there is no breakfast service any more creating long queues at toasters, drinks machines and for breakfast meaning it was cold by the time you got it all together. Omelettes no longer cooked while you wait just preprepared and put in trays to keep warm along with other breakfast items. Noticeably less staff for evening meal meaning slower service and delays clearing used plates away. The main entertainment “Rockloaf” was superb but costs could have been better cut by running the main show earlier (and winding everything up earlier) and cutting the boring singers out instead of the other changes which spoiled the whole stay. Most people left after the main show anyway.We already have another trip booked but it will be our last.
United KingdomWe were so looking forward to our stay at Nidd Hall. On a positive note the gardens were beautiful (although, the outdoor activities were neglected) The entertainment was good..hence the One Star! But as for the rest we were sorely dissapointed. .....To kick things off..* Upon entering our room, it was freezing cold.* Blind in room was broken, reported twice - Nothing done. Resulted in lack of sleep with light coming in. * Light shade on ceiling full of flies & also flying in room. * On first evening in Brasserie; food was very basic and luke warm & was advised it was the same menu every evening. Asked to move to buffet style dining for evenings. This was agreed but no specific table provided so we had to wait for a free table. As a rule of thumb I always wipe cutlery before using. My fork was covered in curry from the previous evening. Changed the fork. * Next morning; breakfast cups on table deep stains of tea. Changed again.*3rd day; Room clean; well, there wasn't one..bins emptied but that was it. The worst thing was upon our final day. Again, I always strip beds. I wish I hadn't. The Duvet was filthy with blood & bodily fluid stains. The pillows had no protectors and were also badly stained. All masked by 'clean' sheets & covers. Had we known this we would have left imediately. It made us feel physically sick. Complaint made & photos sent to Warners. Requested refund. At no point did anyone advise why things were in such a condition, except that the staff were busy getting ready to host K. Jenkins.After various challenges made compensation was awarded but in no way reflected the disgust that we felt. My advice to anyone staying would be to strip the bed before deciding to stay!
United KingdomWe have just checked in to Thorseby Hall. We have the Tuddlesbury Suite. We have a scrap of loo roll, no drawers to put our clothes, no chair at the only mirror to do my hair. Really? Surely these are the most basic requirements. Why are we always disappointed?? We have been to Warner's many times over many years and Thorseby Hall has just had a refurbishment.....The only positive is the market kitchen looks nice.
