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Wonderful App!
I’m extremely disappointed with Vivid Money. I have been trying to resolve an issue for months now, and at this point, I am being completely ignored by the company through all possible contact channels. On March 16, a Vivid manager named Kimmy informed me that my funds—approximately €5,200—would be blocked for 30 days due to internal procedures. That timeline has already passed, and I am still being denied access to my money. I responded to their last emails, submitted a new support request, and asked Vivid to reopen my previous complaint (CT-3946) and transfer the funds to my iCard account. I even submitted a new internal complaint two days ago—but I still have not received any acknowledgment of receipt, let alone a reply or resolution. It is unacceptable for a financial institution to ignore a customer who is simply requesting access to their own legally held funds. I have sent multiple emails and messages, including to the complaints team and through their contact form, and no one has responded. This experience has been incredibly frustrating, and I cannot recommend Vivid to anyone at this point. I sincerely hope they start taking customer concerns seriously. /Valerijs Nikiforovskis
They blocked my account because my visa "CARD" expired, even though it clearly showed on the back on the card that my visa/right to stay had another 13 years on it and it was just the physical card that had expired. There was a warning on the app that they would block it, but no indication of how many days, or reminders to update. I was out of the country at the time so I couldn't even book the immigration appointment until I was back - then the wait is over two months.
