Vinted è una piattaforma e community diversificata, che ha l’obiettivo di trasformare la seconda mano nella prima scelta. Ogni giorno, milioni di nostri utenti acquistano e vendono articoli di seconda mano in Europa. Vendi senza costi e scopri articoli unici e di qualità, spaziando dalla moda all’elettronica, dall’arredo per la casa agli accessori per animali e molto altro.See more
ItalyI experienced a complete system failure with Vinted on multiple levels: WHAT WENT WRONG: 1. BUYER PROTECTION IS AN ILLUSION: · Purchased a drill with defective batteries · Returned it with improved packaging, full documentation · Seller falsely claimed "empty box" was received · Vinted ruled in seller's favor despite logical contradictions in his story 2. PUBLIC DEFAMATION ALLOWED & IGNORED: · Same seller publicly called me "THIEF" (LADRO) on my profile · Vinted acknowledged it "violates our standards" · Yet after 3 DAYS, the defamatory comment remains visible · Empty promise: "we have taken action" with zero actual action 3. DOUBLE LOSS INJUSTICE: · I lost: €25 + the returned product · He gained: My money + the drill 4. AUTOMATED SUPPORT NEGLIGENCE: · Support sends canned responses without reading complaints · Ignores obvious logical contradictions · No human review of complex cases HOW VINTED CAN IMPROVE: 1. IMPLEMENT LOGICAL VERIFICATION SYSTEM: · Automatically flag impossible claims (e.g., "empty box" but knows product condition) · Reject claims with mathematical contradictions 2. IMMEDIATE REMOVAL OF DEFAMATORY CONTENT: · If content violates standards, remove within 24 HOURS maximum · Stop leaving harmful content online for days 3. HUMAN CASE REVIEW: · Replace automated responses with human examination · Consider user history (I have 4.6★, 13 positive reviews) · Evaluate logical consistency in statements 4. TRANSPARENT DECISION-MAKING: · Provide detailed explanations of dispute resolutions · List evidence considered versus ignored 5. "RED FLAG" SYSTEM FOR SELLERS: · Flag accounts that repeatedly use excuses like "empty box" · Subject their claims to enhanced verification FINAL CONSTRUCTIVE FEEDBACK: Vinted currently: · Protects scammers who know how to exploit system loopholes · Punishes honest users who follow the rules · Ignores basic logic in dispute resolution Your "Buyer Protection" works only when everything goes smoothly. When real problems arise, the system collapses and users are abandoned. My advice to Vinted: Invest in human intelligence, not just blind automation. One logical contradiction is more reliable than a thousand algorithms.
Spain
ItalyVery good application Top
NetherlandsUnbalanced Dispute System — Sellers Left Without Protection Based on my personal experience, Vinted operates a dispute resolution system that is structurally biased in favor of buyers and fails to provide adequate protection to sellers. The platform’s policies and their practical application create an environment where misuse is possible and sellers bear all associated risks. All items I listed fully complied with Vinted’s rules and listing requirements: • permitted products • new, unused, and undamaged • in original packaging • accurately described • no prior warnings or compliance issues Despite this, after the transaction was completed, the buyer submitted a complaint. The platform accepted the claim and ruled in favor of the buyer without conducting any objective, independent, or transparent review. I was informed that the items “appear counterfeit.” This conclusion was based solely on photos provided by the buyer. No expert assessment, authentication process, or clearly defined evaluation criteria were applied. The seller was not offered a meaningful opportunity to challenge or verify this decision. The claim is particularly questionable given that the items were sold at a significantly reduced price compared to their original retail value in official stores. From a logical and economic perspective, the accusation lacks credibility, yet this aspect was disregarded. Vinted’s policy allowing buyers to receive a full refund without returning items that “appear counterfeit” creates serious risks. In practice, this approach: • enables false or unsubstantiated claims • allows selective or incomplete photographic evidence • makes it possible for buyers to retain items without payment • leaves sellers without effective remedies or protection As a result, buyers receive both the refund and the product, while sellers lose the item and the payment. All financial risk is placed entirely on the seller. This raises serious concerns regarding: • the absence of objective authentication procedures • lack of transparent and reasoned decision-making • consistently one-sided dispute outcomes • absence of an effective appeal mechanism • a significant imbalance that may qualify as an unfair commercial practice Furthermore, sellers are warned of potential account restrictions or suspension if similar disputes occur again, even when such disputes result from buyers exploiting weaknesses in the platform’s own procedures. This practice places unjustified responsibility on sellers and discourages fair participation. Conclusion Vinted fails to ensure balanced treatment of buyers and sellers, disregards seller-provided information, and allows dispute outcomes that expose sellers to disproportionate losses. Under the current system, selling on the platform involves unacceptable risk. Until transparent, verifiable, and fair dispute resolution procedures are implemented, Vinted cannot be considered a safe or reliable marketplace for sellers.
