Utek Appliances

Andrew Hawker

1.0

I purchased a Princess 236028 Retro Kettle - Stainless Steel from Utek that arrived in March 2022. In early February the kettle went faulty. (The lid broke.) I contacted Utek about the fault. Utek told me to contact Princess (the manufacturer) directly. Princess told me the legal responsibility for the warranty was with the retailer and told me to go back to Utek. I went back to Utek and got no reply. I contacted Princess and Utek together by email and got no reply. I followed up and got no reply. I tried to use the "contact us" form on the Utek web site and got a submission error. I tried to use the chat bot but got no chat. Utek publish the telephone number 01484 950 489 on their web site for contact. I tried this number and received a number out of service message. In short you are likely to get no after sales service from Utek if something goes wrong with the product you purchase.

Dean barker

1.0

Ordered karcher hose 12 days ago, no emails since, despite 2 emails asking for update and number on website is not even connected, v disappointing