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I ordered an album On January 3rd it was supposed to come on February 14th. They keep telling me that they've been having trouble with the manufacturers. They will let me know when it's ready to ship. Smdh
I have made a lot of purchases from them over the last year. When I reviewed a warped album (Sadly it happens no matter where you buy from). They took care of me immediately. They were very responsive and solved my issue. My biggest complaint would be a somewhat limited selection. I am hopeful this will continue to improve.
Placed an order for Christmas gifts in mid-November. Followed up with them weekly to find out if items were shipped and was reassured that they were coming soon. After one month (!) was advised that items are out of stock and that my order would be refunded. Amazingly, I was refunded less than I paid because of currency conversion fluctuations. A terrible experience from a horribly managed organization. How is this business affiliated with a company the size of Universal?!
Got my viny in under a week. Great deal with free shipping. Glad I took the chance.
