Universal Audio: the world’s leader in Thunderbolt audio interfaces, analog recording hardware, and UAD audio plug-ins. Explore products and shop now.
United StatesLong time customer and have spent thousands on hardware and software. I keep having to re-install software and have managed to get 2 different accounts going that need to be merged. The AI Bot help keeps crashing and not allowing me to create a support ticket. This in pathetic for a company with a long history of superior products
United Statesno service no response no phone no help whatsover
United StatesUniversal Audio makes the world's best audio interfaces and plugins. End of story. I've owned the Apollo interface and that thing captures crystal clear audio. Recently got their Oxide Tape plugin and let me tell you none of my other tape plugins compare, including Baby Audio, Arturia, and Softube. Oxide Tape brings the warmth and the sizzle. I am absolutely shocked. Same thing goes for their Pultec plugin. As far as I know, they simply are an elite company.
FinlandNonexistent customer service. They spam you with advertising emails that you cannot unsubscribe from. You can click the unsubscribe-link in their emails and it takes you to a form that does absolutely nothing, no matter how many times you use it to unsubscribe. You can't manage your email notifications in your account settings. You also can't manually delete your account. I've requested deletion well over a week ago using their dedicated deletion request form, but I've yet to hear back from them and I doubt I ever will. All I wanted to do was try out the free version of LUNA. To do that I had to go through quite an arduous installation process using their UA Connect installation manager. The free software requires you to use iLok as well, to install the free license, if you can believe that.
