A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
GBGBAppointment time made for a respectable time, and kept to. Reallu good choice of products. Great technology to show how my door would look on my house. Good price. Delivery agreed to my convenience. Great fitter (James K) who arrived very promptly, quick, accurate worker, extremely competent, cleaned up really well, and made sure everything was perfect and I was happy with his work. Good explanation of how locks worked, how yo order more keys if needed. A really good company, can't recommend highly enough.
GBGBSales team excellent, not at all pushy.Fitting team were were polite and courteous, completed the job quickly. We needed to finish the clean up at the end though.Happy with with new windows and door.Would recommend and would use again
GBGBHad a great roof replacement done to our orangey. Everything was air tight within the first day. No snagging. John and Simon kept us fully updated with what was happening next. The WhatsApp group keeps everything clear. Highly recommend
James Keywood, who installed my new door on 7 January, was excellent. He was polite, professional, and thorough. When he returned to address a couple of issues, and made the necessary adjustments so it sealed properly. I had full confidence in his workmanship. Unfortunately, the company’s overall handling of the job showed a serious lack of basic business organisation and communication. I was told installation would be around four weeks after the survey, which influenced my decision to proceed. In reality, the door was not ordered until I chased the company after seven weeks, resulting in further delay. I was given an installation date but no arrival time, and when the door was finally fitted the door number had been missed and had to be ordered and fitted later. Email communication throughout was poor, lacking clarity, consistency, and basic professional courtesy. These issues were not the installer’s fault. James is a credit to the company. However, the absence of clear processes and effective communication significantly undermined the customer experience. While the door itself is well made and well fitted, I did not expect to wait three months. I will not be using TWC again.
