Travel Trolley

Toby Hancock

1.0

Please avoid, this company is a scam operated by a bunch of scumbags. I booked a flight to Rome with them the day before I needed to travel and when my ticket didn’t arrive in a couple of hours I was anxious and followed up with them. I heard nothing back. I emailed them repeatedly through the night as their phone number is not operative 24/7 and heard nothing back and still did not receive a ticket. Eventually I had to book another ticket on the same flight direct with BA. It arrived in my inbox almost immediately, as you would expect it to with a legitimate company. I finally received communication from Travel Trolley 1.5 hours before the departure time. They were able to confirm my flight. I explained that as I had not heard from them or received a ticket I had had to make alternative arrangements. I asked for a refund. They offered me £12. I asked for a full refund, approx £175, they refused. I explained what had happened and they refused to refund me and said there was nothing wrong with how they behaved. It’s a scam and they are not a reputable travel company. Please do yourself a favour and avoid. Also worth noting that I found them through Skyscanner where Travel Trolley have a marker against their name as a preferred supplier. Please do not trust this, they will rip you off, cause you anxiety and leave you out of pocket.

Heidi Brown

1.0

Please read through all the bad reviews and do not use this company, no matter how cheap the flights seem! You should avoid their scams if you can. After buying a ‘flexible ticket’. They told me I would have to pay a fee (that’s acceptable and okay) and the flight difference to change my flights which sounded reasonable… They tried to tell me my flight difference (not the price of the flight! Since I already had one booked). Was more expensive than both my outbound and inbound flights. Both flights (2 of them) cost £700. They told me the difference was £400 and that my inbound flight would then cost £750!! The airline we were booked under have personally informed me this is not the price of the flight and the incorrect flight difference. Their customer service is also very rude and does not care.

Afolarin Abiona

4.0

Thanks to Mr Norman for his assistance with my ticket. Although, I was expecting to a little amount of 50 pounds for additional 4 letters to complete my first name. I ended up paying more, very painful. However, I’m grateful how he handle the situation and we were able to resolve the situation. Thanks once again.

Mr Syed Mohsin Raza

1.0

Tarveld 200 miles away from my home closer to airport to catch a flight in next 10 hours. Had and email 11 hours prior to flight that its been cancelled because price we offer you was not right and new prices gone up. Disgusting service. Bunch of useless people sitting at help desk. Hang up the fon every time.