Travel Trolley (www.traveltrolley.co.uk) is a dynamic UK based online travel company. With a focus on making air travel and holiday packages more affordable, Travel Trolley provides outstanding deals on flights and vacations to diverse destinations around the globe. Whether you're planning a leisure getaway or a business trip, the agency offers countless options for flights from any city worldwide and regularly features special promotions for last-minute bookings, as well as premium business and first class travel. By leveraging strategic partnerships with major airlines, Travel Trolley is able to ensure competitive pricing on air tickets, making worldwide travel more accessible for everyone. The user-friendly website simplifies the booking process, providing a seamless and hassle-free experience. In addition to flights, Travel Trolley also specialises in holiday packages, offering a wide array of options for travellers seeking unique experiences. Their team of seasoned travel experts is dedicated to delivering top-tier customer service, available around the clock, 365 days a year. Travel Trolley takes customer financial protection seriously, holding IATA Accreditation and being part of the Civil Aviation Authority's ATOL scheme. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Experience the ease and reliability of booking your next journey with Travel Trolley, where the world awaits right at your fingertips. See more
GBGBGBGBHad to cancel the flight and phoned travel trolley spoke with Felix who dealt with my request professionaly and helpful. Good experience overall.
KWKWI’m currently stuck in the Middle East because of the ongoing war I’m due to fly next week and my airline told me that I am able to rebook from now till June. I ask my sister to call for me and confirm my call. The person who picks up is called Anant he tells my sister that I should book Turkish airlines but all airports are closed. She previously explained to him that Gulf Air is allowing us to rebook for free he tells her call Gulf air the when Gulf air told us to contact this agency. He the ends the call mid conversation. So rude and unhelpful. Terrible customer service.
GBGBI have been using Travel Trolley for nearly 20 years, but the experience I had yesterday was extremely disappointing.I booked a ticket without realising that the baggage allowance included only 7 kg of hand luggage. Shortly after booking, I received a call from customer service informing me that I could add one piece of luggage for £22. Unfortunately, I was driving at the time, so I could not make the payment immediately.To my surprise, within just 3 minutes I received an email saying the offer had expired and that I now had to pay £67 for the same baggage. I immediately called back hoping to resolve the issue.The advisor I spoke to was very rude and did not allow me to explain the situation. I then requested a call back from a manager. Later, a manager named Parag called me, but the experience was even worse. He was extremely rude, constantly interrupted me, and refused to let me finish my explanation. At one point he even said “I don’t like your attitude."After two decades of being a loyal customer, this level of poor customer service, lack of professionalism, and zero willingness to help was shocking.Very disappointing experience. I expected much better treatment from a company I have trusted for so many years.
