Travel Trolley (www.traveltrolley.co.uk) is a dynamic UK based online travel company. With a focus on making air travel and holiday packages more affordable, Travel Trolley provides outstanding deals on flights and vacations to diverse destinations around the globe. Whether you're planning a leisure getaway or a business trip, the agency offers countless options for flights from any city worldwide and regularly features special promotions for last-minute bookings, as well as premium business and first class travel. By leveraging strategic partnerships with major airlines, Travel Trolley is able to ensure competitive pricing on air tickets, making worldwide travel more accessible for everyone. The user-friendly website simplifies the booking process, providing a seamless and hassle-free experience. In addition to flights, Travel Trolley also specialises in holiday packages, offering a wide array of options for travellers seeking unique experiences. Their team of seasoned travel experts is dedicated to delivering top-tier customer service, available around the clock, 365 days a year. Travel Trolley takes customer financial protection seriously, holding IATA Accreditation and being part of the Civil Aviation Authority's ATOL scheme. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection. Experience the ease and reliability of booking your next journey with Travel Trolley, where the world awaits right at your fingertips. See more
GBGBUnacceptable service – Withheld money and took 7 weeks for a cancellation refund!I booked a flight through Travel Trolley for £441. The flight was cancelled involuntarily due to war—an event completely out of my control. Despite this being a clear-cut airline cancellation, Travel Trolley took over 7 agonizing weeks just to process my money back.To make matters worse, they refused to refund the full amount. They withheld £38 for an "Extended Refund Term" add-on. It is deeply unfair to pocket money for a refund protection service when the airline cancels the flight itself!I emailed their customer support team to request a goodwill refund for this fee due to these extraordinary circumstances. They have completely ignored my email.Taking nearly two months to return a customer's money and then short-changing them on an involuntary cancellation is shocking business practice. Save yourself the stress and book directly with the airline instead. I will now be recovering my remaining money through a bank chargeback.
GBGBPLEASE DO NOT BOOK WITH THIS COMPANY! I booked a flight to Bali. My surname has changed and I have been issued a new passport. Have all the relevant documentation to support this. If I had booked direct through Emirates I just log online and change my name and don't need to speak to anyone. Travel trolley have been so unhelpful and rude about this. I get a different answer every time I ring and the last guy has told me that they will not change the name. He tried to change my airline. He then said he would issue a refund that would take 4 to 6 weeks. He refused to let me speak with a manager. We fly in less than 4 weeks and the ticket is for me and my friend so her booking would be cancelled and we woyld both miss it. Advice from Emirates is that they should change it but it has to come from them as I booked through them. I just cannot get anyone to do this - just fobbed off and rude. I now face losing out not only on a holiday but the money too. In response the the reply to this review. You have still not changed my name, You have once again told me that you cannot do it. I have called Emirates who would like to do a conference call with you and myself so they can understand why you refuse to change it. They say it is very simple and you are able to. This is very stressful. I have contacted ATOL. I would suggest anybody thinking of using travel trolley NOT TO.
GBGBGBGBHad to cancel the flight and phoned travel trolley spoke with Felix who dealt with my request professionaly and helpful. Good experience overall.
