Post Office Ltd is a retail post office company in the United Kingdom that provides a wide range of products including postage stamps and banking to the public through its nationwide network of post office branches.
United KingdomI took a travel insurance policy out with post office as I thought I could trust them, there were cheaper policies but I like a name I know. 14 days after I took the policy out I broke my wrist, I called them & the man took notes & told me he had added it to my policy at no cost. When the documents came through they hadn’t included my broken wrist. I immediately called back & spoke to Jamie who went through it with me & said there would be £162 to pay. We talked about it & she said she would be in touch with her manager & would call me back the next day, she didn’t so I called again & she said she had been in touch with her manager & he would call me on Friday or Saturday. He didn’t. So I called today Monday & they wanted me to answer all the questions again & now said it would be £220 . I said what about the conversation with the manager he said there was a note on my case & he would PROBABLY be in touch before they close for Christmas, he couldn’t get me off the phone quick enough as, I realised then at was 16-58 nearly home time. I told him I was going on holiday on 30/12/25 & I was very concerned, He wasn’t interested . Will they ring me back tomorrow, I don’t think so.
United KingdomAvoid avoid Missing my and my grandsons flight told them the ture how it happen. 400 quid later they said sorry it's not covered another person the post office has led to believe that they are a good company. I was told you should read the ts and cs fantastic job avoid avoid I will never use them again after using them for years
United KingdomLast year, I bought my annual travel insurance from Post Office Insurance via their website, not realising that they subcontracted to a business called Collinson Insurance. I insured a flight from London to Winnipeg that was due to take place in early September, 2025. The purpose of the flight was my annual visit to my mother, aged almost 97. I also planned to stop at two other Canadian cities to visit friends. However, my mother, who had been in good health for a person of her age, died in her sleep in late July, 2025. I booked new tickets to fly my wife and myself to the funeral in Winnipeg and cancelled the previously booked flight (which didn’t allow me to change dates). When I informed Post Office Insurance by phone, they assured me that I was insured for the flight cancellation due to my mother’s death, pending my submission of the proper documents. They promised a full refund, minus the agreed deductible fee. That wasn’t the case. After 10 weeks of back-and-forth e-mails and phone calls, I have run out of options and have to accept the fact that Collinson (Post Office) Insurance have a set of regulations which makes it impossible for me to be compensated for the flight I cancelled. Despite constantly expressing deep sorrow for the loss of my mother, they refuse to pay compensation for my cancelled flight. The Catch-22 they present is this: despite my presentation of my mother’s official Certificate of Death, and the fact that it was agreed that my mother went to bed and died in her sleep, they require the “exact cause of death”. I attempted to get this from my mother’s doctor (whom she rarely saw) but he refused to sign a certificate for an organisation outside of the province of Manitoba. I attempted to get the retirement home where she lived to sign a “cause of death” certificate but they also refused. I then approached the Manitoba Coroners Office but they won’t issue anything until the Medical Examiners Report is available, which will take at least a year. I reported my difficulties to the insurance people via phone and e-mail. They refused to give up their demands for an official “cause of death”. My mother was almost 97. Any reasonable person knows that human bodies simply stop functioning by that age. But this insurance company does not behave like a reasonable person. It behaves like an insurance company. A bad one. So I have given up my quest for compensation from The Post Office/Collinson Insurance. I urge anyone thinking of paying for travel insurance to avoid these companies. Their demands for unobtainable paperwork are inhumane and unreasonable.
United KingdomTerrible company to have for insurance we went on holiday four of us and unfortunately we left a passport at home. It got mixed up from my mother that passed away six months ago. Instead of my sons had to miss the flight and rebook the flights again and the baggage we took out the premium package and yet they tell us that there was no way that they could reimburse anything in our claim of the flights and the baggage that we had to pay extra avoid avoid avoid terrible company
