Post Office

I would strongly recommend staying away from this company for travel insurance Taking out travel insurance policy is relatively straight forward as with most insurance companies. However as with most companies the real test is when you need to make a claim. On a recent cruise I had to stay overnight in the ships medical bay. The doctor and nurse were excellent and I paid the following morning with a full itemised document. Made a claim to collinsongroup, who handle the claims for PO. See their score on Trustpilot and it will tell you everything. So far been 3 weeks waiting to be even acknowledged from them. I do understand why insurance companies outsource the claims part, but they therefore must accept the negative comments from customers who experience bad service

I insured for worldwide multi-trip, declaring medical conditions which included Atrial Fibrillation. I had to cancel a weekend holiday due an episode of Atrial Fibrillation and have started a claim for less than £1000, only slightly more than the premium. Irrespective of the claim, the insurer cancelled my cover due to 'one unexpected hospital admissions with the past twelve months'. Makes me wonder what the point is of having travel insurance!!!!!

Took out life insurance which we realised was way too expensive for two young healthy people in their 40's with no existing medical conditions. Rang to cancel in January and realised in April that this was not completed. Rang early April to ask them to cancel it again and was assured we would have a refund for the three months taken. Still awaiting refund and when I called back after a few weeks they stated an "admin error". The call handlers are polite enough but it's not good enough to have to call three times. We received a £20 voucher as an apology but would prefer my three months of money refunded as swiftly as it is removed from my account!