At Trail Appliances, we make everyday life better. Whether that’s finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or figuring out what fridge will squeeze into your condo, we’ll give you expert advice so you can choose the right appliance for your lifestyle, space, and budget. With the best selection in Western Canada, hassle-free delivery, and a price match guarantee so you always get the best deal, we make sure you’ll love buying an appliance as much as you’ll love using it. Visit us in person at one of our 12 BC showrooms and our Outlet Centres in Delta, Victoria or Kelowna. Or, shop with us online at TrailAppliances.com.See more
CanadaSalesman Trevor Coulombe at Trail in Red Deer helped us pick out a dishwaher to replace a 10 year old leaking machine. The installer was excellent, very efficient & a good representative for Trail. Thanks to all.
CanadaI recently purchased a new show home in Calgary from Cardel Homes that was equipped with appliances from Trail Appliances. I have had problems with two appliances - a Whirlpool Microwave and a Riva wall mount chimney hood fan. Be aware that Trail Appliances does NOT service what they sell, rather they refer you to their suppliers . In this case Whirlpool referred me to a local appliance repair shop who declared the microwave unrepairable. I have yet to hear from Whirlpool about a replacement, and Trail Appliances refuses to help. On the hood fan, Trail referred me to the distributor who has failed twice to get a local repair company to look at the unit. Again, Trail refuses to get involved. Trail Appliances certainly DOES NOT stand behind what they sell... they bounce you back to their suppliers who care less about customer service. Shame on you Trail and Whirlpool and Riva. I expect better - a one stop warranty repair should be your business model but isnt. When the time comes, I will be shopping anywhere BUT Trail appliances and these manufacturers.
CanadaI walked into Trail on Annacis Island and was greeted by Siti Delai. I had never shopped for appliances before so was leaning on Siti's expertise. He mentioned he had worked at Trail for the past 20 years so I figured he knew a thing or two. All I can say is that his patience with me was bar none. I asked alot of questions and it didn't even phase him. He was happy to answer any and all questions. I ordered all 4 appliances from him and will now wait for delivery which is not until beginning of February. He is a fabulous salesperson!!!
CanadaThe Napoleon Rogue 425 grill is excellent, and the final financial resolution (price match and delivery refund) showed good commitment from Trail Appliances. However, the purchase process was unnecessarily stressful. Delivery logistics were chaotic, marked by system errors and poor communication that caused significant friction. Good product and good final financial resolution, but the administrative scheduling requires improvement. I also had difficulty obtaining accurate product measurements from the manufacturer.
