Launched in 2008, Total Car Parks currently has a management portfolio of over 60 sites throughout the country. With a mobile-friendly website, bookings can be made quickly and simply, with a minimum of hassle. Total Car Parks works closely with...
United KingdomNo customer service. Inadequate and unfair appeal systems and rely on the parkonomy app which is quite frankly the worst app ever. They know what they’re doing. If you park in one of their car parks god help you
United KingdomIcsa place car park Exeter. Total Car Parks Ltd. I paid the correct charge as indicated in this car park, £4.50 by coin in the machine in this car park. Placed the ticket carefully in the windscreen of my car. Thereafter, a week later, I received a parking charge notice of £60 for non payment. Either their machines are not logging the payments or they do not have staff checking windscreens. Whatever the reason for an unjustified charge, having lost the ticket that would have proved my innocence, I have no recourse but to pay. Is this a deliberate scam or just incompetence? Other negative reviews about this car park suggest both. Don't use this car park in Exeter.
United KingdomSent an appeal after being sent a parking for a bank holiday Monday. They are very rude and have zero customer service skills after telling me any emails from me would go unanswered as they have made their decision and it is final. Funny how other people I know had parked in there on the same day for longer than me and they haven't had a ticket seems they pick and choose who they fine
United KingdomRegular user of their car park at Diss train station. Waited to pick my daughter up from the station one day when she was visiting. Waited at the car park for 17 minutes. Received £60 invoice. I explained my oversight and advised I'd be happy to pay if they really need the money and are happy to lose my future custom (I don't work with companies I view as aggressive and / or opportunistic). They sent me a long self serving letter insisting on payment. So, they got their £60, but lost a customer. Strange way for a private business to treat its customers, but not uncommon in this industry.
