Total Car Parks

Mrs Robertson

United Kingdom

1.0

Sent an appeal after being sent a parking for a bank holiday Monday. They are very rude and have zero customer service skills after telling me any emails from me would go unanswered as they have made their decision and it is final. Funny how other people I know had parked in there on the same day for longer than me and they haven't had a ticket seems they pick and choose who they fine

Jason

United Kingdom

1.0

Regular user of their car park at Diss train station. Waited to pick my daughter up from the station one day when she was visiting. Waited at the car park for 17 minutes. Received £60 invoice. I explained my oversight and advised I'd be happy to pay if they really need the money and are happy to lose my future custom (I don't work with companies I view as aggressive and / or opportunistic). They sent me a long self serving letter insisting on payment. So, they got their £60, but lost a customer. Strange way for a private business to treat its customers, but not uncommon in this industry.

Samantha Evans

United Kingdom

1.0

Parked and paid for 2 hours, was there 78 mins. Next I got a bill for £60 which i disputed. Explained I had paid for my parking. The absolutely disgusting part for me, my father had passed 9 days previously and I was arranging funeral. Did they care... NO! Next letter was a nice threatening one from a debt collection agency wanting £160 or else! NO choice but to pay

Marcin

United Kingdom

1.0

If I could give zero stars, I would. Total Car Parks is one of the most unprofessional and unjust companies I’ve ever had the misfortune of dealing with. I attempted multiple times to pay for a parking session, but their payment system was faulty. I notified them immediately and provided several emails requesting proof that their system was actually operational at the time. Not once did they provide any evidence or acknowledgment—just total silence. Instead of addressing the issue like any respectable company would, they escalated the charge and eventually slapped me with a County Court Judgment (CCJ). Yes, a CCJ—for a payment I actively tried to make, and a situation that arose due to their own technical failure. What makes it worse is that their appointed debt collection agency (DCBL) confirmed that they were simply acting on instruction and couldn't resolve the issue. In short, Total Car Parks ignored my formal requests, refused to investigate their own system issues, and railroaded the situation into legal action. The arrogance and lack of accountability is staggering. To anyone reading this: STAY FAR AWAY FROM THIS COMPANY. Their systems are unreliable, their customer service is non-existent, and their approach to disputes is bullying and unethical. I will be escalating my complaint to the FCA, Trading Standards, and the BPA. No one should have to deal with this kind of mistreatment.