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Good website to order on. Very quick and easy.
Biggest catalog of products in Europe, great deals, and also a 10/10 customer service. Purchased 2 times from Thomann, they outperformed my expectations both times. Thank you!
Easy-to-use website with useful search suggestions - saved time with option of Paypal Express checkout. Good communications info - thanks.
Terrible export team/customer service experience. My shipment had a customs duty issue and I could not reach their customer service for 4 days. And when I discussed the return option I was informed that the shipment will cost 800 Euros! So more or less the same value of the instrument I bought. No interest in customer satisfaction, rude and direct emails/communication and simply not easy to reach and no interest to solve any problems. They also refused to call me back. So probably first and last order for me.
