Thomann Music

I purchased a Thomann PS-37WNM walnut coloured round piano stool. I am based in the UK and I understand the company is based in Germany. I was a bit wary based on the reviews, but I couldn't match the price or design for what I needed so I took the risk. I received emails to confirm my order, when it was dispatched and on its way to the boarder and what day it would be delivered (by DHL). Overall it took one week to be delivered. The colour I chose isn't a match for my Donner Digital piano but it is a smart looking stool and thus I would recommend it or one of the other colours to someone looking for such a round adjustable piano stool.

I bought a new bass guitar before Christmas. It was actually supposed to be a Christmas present from my kids. There was an issue with it. The A string kept breaking when tuning up. They got me to send videos of me playing it thinking it was to do with my handling, despite the fact I've been playing for over 30 with no issues on any other bass. I had to keep buying new strings but each time it would break just from tuning up. They agreed to have it collected to fix it. I received no communication at all during this process, no indication what the issue was or what they had done to resolve it. Just a notification it was being returned to me. I originally had it delivered to work as I live in a block of flats and have had lots of trouble in the past receiving deliveries. I had even had it collected from my place of work when returning it. They instead decided to deliver the returned bass to my billing address by DHL, who today handed it to a random stranger in the corridor of the flats and claimed it was "delivered". So now I have bought a bass guitar that I do not have as well as buying three new sets of strings because it was faulty. I have yet to have any kind of response from them. As far as I'm concerned I just want a full refund so I never have to deal with this company again.

Pretty lackluster. Not a UK company, confusing to know where stuff is coming from, very poor communication. I needed to find out about delivery estimates for a product so used their 'contact us' chat, which passed me around between different people before a sort of 'can't be bothered' generic response, then them openly just saying it's have to contact customer support .... (I thought this was customer support??) Not to mention half the time they were responding in German ? So you can email you details for them to reply to you within a day or something, I never recieved a reply.

I had issues with this company, and over the phone costumer service wasn't helpful at all. But after switching to email conversation issues has been addressed to satisfactory level. Not all lost with them yet. Just remembered - when you buy from them and you aren't happy with something - you have 30 days to return your item.