The Professional Car Agent

I've had my fair share of used cars over the years. Including my wife, children and in laws we have probably had over 20 cars on our drive over the last 15 years so I have spent some time on forecourts and dealing with the sellers. Whist the majority of my experiences have been petty good my recent purchase from The Professional team raised the bar to an excellent. From initial contact to their preparation of the car (I have never had a dealer look so hard at a car they found and repaired faults I hadn't noticed!) to the delivery to my house as a delay in receiving a part meant it wasn't ready to collect on the day we'd provisionally agreed and the after-sales service they were thoroughly Profesional (Clue in the name I guess). We experienced a minor fault with the car the day after delivery for which they immediately drove out to collect the car (leaving a loaner so we weren't without transport) got it fixed and returned within 24 hours with no quibble. I'd definitely recommend them to anyone that asked and will return as and when one of my family are in the market for a new car = 6/5 stars!

On our second Mercedes in the family from this great professional dealership. Great experience from start to finish. Great at honouring warranty issues even collected and returned the car with a courtesy car provided. After a bad experience elsewhere recently this is refreshing and I will be looking for a third purchase later this year.

Skoda Kodiaq - Purchased 1/3/25 From someone who works in sales, the Professional Car agents are very good at what they do. We are very pleased with our car. Mechanically the car has been very good so far (12 weeks) 3500 miles and we have been to Scotland and back no problems at all. Although we had issues with the paint finish on the wheels the guys did have them repainted 5 times without argument. The paint finish still looks worse than they did originally but I have now accepted that they are not going to be any better than they are now. I will at a later date get them professionally refurbished myself and get them powder coated, which is what a wheel refurbishment is and how it should be done. Painting the face of them with car paint is a cosmetic enhancement and not a wheel refurb. To be honest none of this is their fault and are relying on an outside 3rd party to do their job properly. 1 thing I would say you could do is maybe check the work before handing the car back. Darren, Dean and the team other than the wheel issue have been great throughout. So I am leaving you 5 stars. 99% of what you are doing is great. I would highly recommend you and use you again. Just get a new wheel guy!!

My partner and I purchased a 2016 1.6 TDI ECOMOTIVE SE TECHNOLOGY SEAT ATECA from The Professional Car Agent in August 2024. Dean was incredibly helpful and provided an excellent service. We were pleased to have received a 3-month warranty with the car as peace of mind should anything go wrong with it... little did we know... Within 5 days of owning the car (28th August), the coolant warning light came on and we reported this to The Professional Car Agent (TPAC) by telephone. A prompt inspection and repair was arranged due to the short time we had owned the car, and they replaced the cambelt, water pump, and heater matrix free of charge. In hindsight, we should have rejected the car at this stage and requested a full refund, but we felt reassured by TPCA that the issue had now been fixed. However, less than 7 weeks later, the coolant warning light came on again. We reported the same warning light by telephone to TPCA and another inspection was arranged. For the second repair (15th October), they replaced the heater matrix again and did a coolant flush. Around 8 weeks (30th December) from the second repair it came back on again. At the time of the third repair, we had said to Darren, "what are you going to do when the issue inevitably happens again in 4-6 weeks' time." To which, Darren agreed that we would have a discussion at the time to come to an agreement if the warning light came back on again. For the third repair (7th January), they replaced the EGR valve and were reassured us that the issue was fixed. On the 10th May, the warning light came on again for a fourth time. On the 13th May 2025, we had emailed Darren that the warning light has come on again and we want to return the car. Darren requested an in-person meeting, which we were more than happy to do. Matt was then involved and sent us a lengthy email stating, in short, they will repair our car again because they "never fail a warranty claim". This was their only offering. As customers, we were particularly frustrated and replied to Matt's email with our appreciations for their help but also with facts on the timeline of the repair and with options we'd accept now we are at the fourth time of the same warning light of either 1. Return the car for a refund, or 2. The fault is diagnosed and repaired by another garage of our choice, and invoiced to them. We appreciate this would come at a considerable cost and believe the best resolution for both parties is to return the car for a refund. Matt came back to our email, but also no longer wanted to have an in-person meeting as he felt this was not going to be beneficial. We requested Matt to call the next day (14th May) to discuss, to which he still pushed back and did not feel it was beneficial. I had to ask again for him to call me, and finally when he did we discussed returning the car for a refund at a sensible value given we had put 6,000 miles on the car. Matt agreed to speak to Darren about what they could offer for the car and would call me back. I did not receive a call back from Matt or Darren, and had to email them (15th May) requesting an update by COP the day after I had spoken to Matt on the phone. Over 24 hours since my call with Matt, Darren replied at 17:35 on the 15th May stating that they need to "look at the car to commit to a price". Another email and call later with Darren, we had agreed to come down to their office for the in-person meeting originally suggested for the 16th May. During this in-person meeting, Matt & Darren continued to deny that we had the right to reject the car, and waffled on with "what if's" on it being a simple fix. Eventually, they agreed to inspect the car and to not repair it and offer us a "favourable price" to return it. We arranged our own independent inspection on the car prior to it being with them, and the RAC did a basic diagnostic and found that CO2 was leaking in the coolant system. On 20th May, the car was inspected by them, and Darren emailed to say "it was a new issue causing the same symptoms". Darren also stated that "we do not believe a separate issue warrants a refund". Further denying that the car is faulty and rejecting our right to return by offering us a price based on a trade in value not a justified mileage deduction. We requested an increase on their offer as we had sought legal advice and knew we had a strong chance of claiming more than this through the Small Claims Court. I also told Darren about the independent inspection, and asked whether they had tested this during theirs, to which he did not know. Matt & Darren accepted our requested for a slightly increased offer for their refund, which we were pleased about and agreed. However, they also asked us to not leave a bad review because they felt they did not deserve this. Based on this, what occurred after the forth warning light, was poorly handled and would leave us to never use them again.