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United StatesHorrible company. Constantly lying and give the run around. It’s been 4 months since I ordered our chairs and still don’t have my complete order. They don’t care and have the worst customer service. In the process of filling a complaint with the BBB. Horrible horrible company
United StatesWhen writing a review we believe it's fair to state the good and the bad. The good: This company shipped our product quickly and securely. The bad: We bought 3 risers from this company. All 3 risers arrived with debris stuck to them, similar to wood chips or dead grass, making us think these were all stored outside. It took a long while to clean them up and pick all of the tiny pieces of wood from the carpet fibers, but once we did they did clean up nice. Our other issue is that the carpet is very loose on 1 of the 3 risers. We emailed the company to ask them to make this right, hoping for a solution on how to fix it ourselves, a credit, an exchange, or a refund. We sent them a video showing how loose the carpet is. However, their response was, 'the loose carpet is not considered a defect and is normal'. Avoid this company at all cost. They ultimately do not care about their customer. We have only begun the process of building our home theater and were ready to spend much more money with this company. After this experience we will be moving on to a company that cares about their customers and the quality of their products.
United StatesThe chairs arrived damaged. That said the customer service was prompt. Replaced the entire console section even though only the drawer face leather was damaged. Now the bad part. The leather stinks like rotten meat. After a few months the smell faded, but still noticeable. A year later, spilled some water on the seat. OMG, smells worse than before. The massage only hits he very bottom portion of your back. They recline. But definitely no to a comfortable position. We have added cushions to the seats. Would not recommend or buy again. Look nice but not.
United StatesCheap leather after only 6 yrs the leather is cracking even while routinely using leather conditioner. A row of the bottom LED lights stopped working and they don't carry replacements.
